Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL SENA

Rio Rancho,NM

Summary

Senior Executive Assistant with 20+ years of experience supporting executive leadership in banking, including Market President and previously CEO-level support. Known for keeping things moving in fast-paced environments, managing shifting priorities, and ensuring leadership is prepared, aligned, and focused on what matters most. Trusted to handle confidential matters, navigate change, and act as a reliable partner to leadership.

Overview

26
26
years of professional experience

Work History

Senior Executive Assistant to Market President

UMB Bank
Albuquerque
04.2009 - Current
  • Provide direct support to the Market President; previously supported President & CEO
  • Manage complex calendars and prioritize leadership time around key business needs
  • Act as gatekeeper, communicating decisions and handling sensitive situations with confidence
  • Lead execution of large-scale events, including Balloon Fiesta for 300+ guests ($100K budgets)
  • Resolve high-pressure issues in real time, including full venue changes before events
  • Coordinate Advisory Board meetings and materials; experienced with BoardVantage
  • Track follow-ups and ensure deliverables are completed across teams
  • Supported leadership through major transitions, including acquisition by UMB
  • Manage vendors, contracts, and invoices with cost awareness
  • Recognized as a go-to resource across the organization
  • Formerly New Mexico Bank & Trust

Senior Personal Banker

New Mexico Bank & Trust
Albuquerque
04.2001 - 04.2009
  • Built strong client relationships and delivered tailored banking solutions
  • Exceeded sales and service goals consistently
  • Managed account openings and maintenance across products
  • Supported multiple branches with adaptability

Senior Consumer Banking Representative

Bank of America
Rio Rancho
12.1999 - 04.2001
  • Oversaw branch operations, ensuring compliance and efficiency
  • Resolved customer issues and supported team performance
  • Met service and operational targets

Education

Some College (No Degree) - Business

Central New Mexico Community College
Rio Rancho, NM

High School Diploma -

Rio Rancho High School
Rio Rancho, NM
05.2000

Skills

  • Executive Support
  • Calendar & Priority Management
  • Board Coordination
  • Event Planning & Execution
  • Cross-Functional Communication
  • Problem Solving Under Pressure
  • Vendor Management
  • Microsoft Office
  • Webex

Timeline

Senior Executive Assistant to Market President

UMB Bank
04.2009 - Current

Senior Personal Banker

New Mexico Bank & Trust
04.2001 - 04.2009

Senior Consumer Banking Representative

Bank of America
12.1999 - 04.2001

Some College (No Degree) - Business

Central New Mexico Community College

High School Diploma -

Rio Rancho High School

Similar Profiles

  • Yan ChenYan Chen

    Executive Assistant to Senior Vice President of University Development and CFO, Deputy Vice President of Finance at Columbia University - Office of Alumni and Development (OAD)Executive Assistant to Senior Vice President of University Development and CFO, Deputy Vice President of Finance at Columbia University - Office of Alumni and Development (OAD)

  • Jamie ThompsonJamie Thompson

    Executive Assistant to President & CFO / Senior Engineer Analyst at GTI – Geotechnical Testing and Inspections, LLCExecutive Assistant to President & CFO / Senior Engineer Analyst at GTI – Geotechnical Testing and Inspections, LLC

  • Nikki LandsbergerNikki Landsberger

    Senior Executive Assistant to CFO and Vice President of Finance at Kimray, Inc.Senior Executive Assistant to CFO and Vice President of Finance at Kimray, Inc.

  • Brittany GuilloryBrittany Guillory

    Executive Assistant to Senior Vice President/Team Lead at Hometown Lenders, Inc.Executive Assistant to Senior Vice President/Team Lead at Hometown Lenders, Inc.

CREATE PROFILE