Crystal Sepulveda
Las Vegas,NV
Summary
Adept at managing high-stakes environments, I excelled at Insurance Navy by enhancing customer satisfaction through expert policy management and empathetic service. At Get Fit Cardio, I spearheaded office efficiency, mastering Microsoft Office and fostering teamwork. My blend of organizational prowess and customer service excellence, coupled with a knack for policy understanding, positions me as a standout candidate.
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Representative
Insurance Navy
01.2024 - 09.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Office Manager
Get Fit Cardio
07.2022 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Las Vegas High School
Las Vegas NV07.2022
Skills
- Organization
- Policy understanding
- Customer Service
- Microsoft Office
- Teamwork and Collaboration
- Skilled in [Software]
- Organizing and Prioritizing Work
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Insurance Customer Service Representative
Insurance Navy
01.2024 - 09.2024
Office Manager
Get Fit Cardio
07.2022 - 12.2023
High School Diploma -
Las Vegas High School
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