Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Crystal Serrano

Crystal Serrano

San Antonio,TX

Summary

Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Proficient in all areas clerical/administrative. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Dispatcher

JW Parker
07.2023 - 07.2025
  • Communicated effectively with drivers, clients, and vendors to resolve issues promptly.
  • Managed incoming calls and inquiries, providing excellent customer service support.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Utilized dispatch software to track shipments and maintain accurate records.
  • Assisted in training new staff on operational procedures and software usage.

Operations Manager

Celebrate Dental and Braces
03.2021 - 12.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Checked all insurance for new and existing patients as well as claims.

Office Assistant

Smile 32 Dentistry
02.2018 - 01.2021
  • Communicated effectively with drivers, clients, and vendors to resolve issues promptly.
  • Managed incoming calls and inquiries, providing excellent customer service support.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Utilized dispatch software to track shipments and maintain accurate records.
  • Assisted in training new staff on operational procedures and software usage.

Education

High School Diploma -

McCollum High School
San Antonio, TX
06.2006

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Attention to detail
  • Dispatching procedures
  • Updating logs

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

JW Parker
07.2023 - 07.2025

Operations Manager

Celebrate Dental and Braces
03.2021 - 12.2022

Office Assistant

Smile 32 Dentistry
02.2018 - 01.2021

High School Diploma -

McCollum High School

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