Crystal Shafer

• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Checked in our guests

Helped with dinner, cleaning, laundry.

Maintained a safe environment during our guests stay.

• Supported the development of goal-oriented action plans for shelter residents seeking long-term housing solutions.
• Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
• Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
• Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.

• Enhanced shelter residents'' well-being by implementing effective case management and support services.
• Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
• Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.
• Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
• Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
• Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
• Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.

• Maintained a safe environment during cold weather nights
• Assisted in the kitchen when needed
• Helped anyway possible before or after my shift