Crystal Sheddan
Topeka,KS
Summary
Analytical thinker and innovative problem solver. Am interested in being promoted to a Workers Compensation Claims Adjuster II. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adjuster skilled in investigating and analyzing workers compensation claims. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 22 years of experience in the insurance industry, interviewing witnesses and claimants to compile information regarding a claim. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Workers Compensation Adjuster I
EMC Insurance Companies
02.2002 - Current
- Obtained necessary information to complete proper evaluation of injury claims.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Adhered to company and insurance guidelines in claims processes, estimate writing and claim closures.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Interviewed claimants, medical specialists and employers to determine pertinent claim information.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed police reports, medical treatment records, and witnesses to determine extent of claim.
- Maintained contact with claimants and attorneys to determine treatment status.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
Official/Lifeguard
YMCA of El Dorado
03.2022 - 02.2024
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Assisted new referees with training and learning specific game rules and regulations.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
KSHSAA Official
KSHSAA
08.2018 - 05.2020
- Adhered to and enforced game rules and regulations.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Executed high-pressure decisions, awarded points and imposed penalties under time constraints.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
- Tracked times of events and elapsed time during individual game segments.
- Explained rules, regulations and league guidelines to players and coaches.
- Reacted to complex game situations quickly and effectively.
Education
Bachelor of Arts - Psychology, Sociology, Criminal Justice
Wichita State University
12.2004
Some College (No Degree) - General Studies
Bethel College
05.2001
Associate of Arts - General Studies
Cowley County Community College
05.2000
High School Diploma - General
Seaman High School, Sunflower Girls
05.1998
Skills
- Strong interpersonal and communication skills
- Workers' compensation claims
- Self-directed
- Litigation resolution
- Team player
- Critical thinker
- Work and Task Prioritization
- Sound Judgment
- Complaint Resolution
- Verbal Communication
- Critical Thinking
- Problem Solving
- Relationship Building
- Decision-Making Skills
- Claims investigation
Currently studying to take the Texas licensing course by March 2025 as well as INS, and AIC courses.
Currently, studying to take the Texas license to be licensed in the State of Texas and Oklahoma. Hoping to test by March 2025. Taking INS22 and AIC30 by the end of 2025 to improve knowledge of the insurance industry and get some designations behind my name!
Timeline
Official/Lifeguard
YMCA of El Dorado
03.2022 - 02.2024
KSHSAA Official
KSHSAA
08.2018 - 05.2020
Workers Compensation Adjuster I
EMC Insurance Companies
02.2002 - Current
High School Diploma - General
Seaman High School, Sunflower Girls
Bachelor of Arts - Psychology, Sociology, Criminal Justice
Wichita State University
Some College (No Degree) - General Studies
Bethel College
Associate of Arts - General Studies
Cowley County Community College
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