Crystal Shoemaker

Work History

Radiology Medical Assistant

Amarillo Medical Specialists

Amarillo, TX

01.2025 - Current

I transfered to radiology due to the low number of studies in research.
Scheduled and coordinated radiology appointments for patients, ensuring efficient use of resources and timely delivery of services
Managed a high volume of incoming calls from patients, physicians, and other healthcare professionals to schedule appointments and answer inquiries
Performed specialized diagnostic procedures such as hearing assessments, sleep studies, and heart monitors.

Clinical Research Coordinator

Amarillo Medical Specialists

Amarillo, TX

01.2024 - 01.2025

Schedule patients and assist with/complete patient visits
Assisted with/completed shipping and receiving of labs, investigational products documents, and coordinate/assist in clinical research studies from start to finish
Ensure compliance with study protocols, Good Clinical Practice (GCP) guidelines, and regulatory requirements
Collaborate with investigators, sponsors, and other stakeholders to ensure smooth study operations
Maintain accurate and up-to-date study documentation and records

Medical Assistant

AmarilloMD

Amarillo, TX

01.2023 - 07.2023

It was a mutual parting as my boss and I both agreed it was not the right fit for either of us. She needed someone who was going to be a long-term employee and I needed a position that was better aligned with my professional goals.
Ensured cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and diagnostic procedures and ancillary tests (e.g., EKGs, swab testing, B12/Steroid injections, Allergy testing, suture removal, urinalysis, and cryotherapy)
Properly collected/prepared laboratory samples ran some laboratory tests in the office, and accurately communicated results to the provider for their review.
Praised for efficient handling of administrative duties (e.g., answering pages, scheduling appointments, maintaining medical records, creating Rx drafts, sorting message inbox, preparing charts, handling orders, processing patients, inventory, and billing) that allowed doctors and nursing staff to focus on the health concerns of their patients.
Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Patient Service Specialist

Texas Tech Internal Medicine

Amarillo, TX

01.2021 - 08.2021

Worked on referrals and insurance authorizations in the internal medicine department.
Called to follow up on referral or authorization when needed.
Contacted Patients when needed by phone or mail.
Handled referral and authorization submissions in a timely matter for the patient and physician.
Reconciled clinical notes, patient encounter forms, lab/image results, and insurance information for compliance with HIPAA rules.
Sought clarification from physicians and/or other clinic personnel for answers to any needed corrections or clarifications.

Medical Scribe

DocAssist/ScribeAmerica

Amarillo, TX

01.2018 - 08.2020

Scribe at BSA Emergency Department
Follow clinicians throughout shifts in high-volume, busy environments.
Input details about patient histories, physical examinations, medications, and other information into physical or electronic charts.
Maintained understanding of all active patients to facilitate workflow.
Evaluated charts, documents, and orders, and gave timely updates to the clinician.
Prepared paperwork for admits and discharges to coordinate smooth patient movements.
Retrieved physician correspondence from the dictation service and made edits when necessary.
Reconciled clinical notes, patient encounter forms, and health information for compliance with HIPAA rules.
Sought clarification from physicians and other hospital personnel for answers to any needed coding interpretations prior to abstracting records.

Patient Care Technician

BSA Hospital

Amarillo, TX

08.2017 - 02.2018

Recorded observations and baseline measurements to maintain accurate medical records.
Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Responded to patient alarms and needs-assessment requests to identify courses of treatment.
Assisted and supported physicians, nurses and mid levels performing various ER procedures.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Kept unit well-stocked and efficient with necessary medical supplies.

Housekeeping

BSA Hospital

Amarillo, TX

03.2016 - 08.2017

Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique in a timely manner for the emergency room's fast pace an ambulance arrival.
During my time as a housekeeper, I asked questions and got my CPR so that I would be eligible to transfer to another position in the hospital.

Call Center Agent

Sitel

Amarillo, TX

04.2010 - 03.2016

Answered and made calls for insurance policy questions, payments and data entry for state required information.
Demonstrated mastery of customer service call script within specified timeframes.
Assisted in making training material and trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.
Led a team of customer service representatives to increase service center profitability.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Helped company maintain exceptional client service ratings on external audits.

Summary

Overview

Work History

Radiology Medical Assistant

Clinical Research Coordinator

Medical Assistant

Patient Service Specialist

Medical Scribe

Patient Care Technician

Housekeeping

Call Center Agent

Education

MASTERS - Chemistry

BACHELOR'S - Biology/Biochemistry

BACHELOR'S - General Studies

ASSOCIATES - Biology

Skills

Certification

Personal Information

Languages

Timeline

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