Crystal S Laguer

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked effectively in team environments to make the workplace more productive.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.
• Utilized various software and tools to streamline processes and optimize performance.
• Answered incoming calls promptly and professionally.

• Responded to customer inquiries for New Jersey Health Insurance Market Exchange, providing exceptional service remotely.
• Used health insurance terminology effectively to resolve inquiries and complaints.
• Showcased adaptability while managing calls independently from diverse locations.
• Ensured follow-up actions were completed after each customer interaction.
• Upheld HIPAA regulations when handling sensitive patient information at all times.
• Created strategies for enhancing customer experience while maintaining compliance with standards.
• Addressed emails, voicemails, and faxes promptly from customers needing assistance or guidance.
• Managed incoming calls from patients and healthcare facilities, providing necessary information or scheduling services.

Maintained organized filing system for paper documents to improve accessibility.

• Scanned documents into digital format for efficient storage and retrieval.
• Generated reports using database software to provide accurate data insights.
• Managed incoming and outgoing mail correspondence to ensure timely communication.
• Prepared letters, memos, and agendas to support organizational operations.
• Assisted in filing documents and maintaining records for compliance purposes.
• Cultivated teamwork through close collaboration with educators and staff members.
• Enhanced time management skills by balancing multiple tasks concurrently.
• Updated customer contact information in the system database.

• Enhanced patient understanding of medical procedures via strong communication skills.
• Managed front desk operations, including phone calls and appointment scheduling.
• Collected vital signs and histories to prepare patients for physician examinations.
• Maintained precise medical records through effective filing, transcription, and data entry.
• Streamlined organizational processes by arranging charts and supplies efficiently.
• Implemented tailored communication strategies that increased customer satisfaction rates.
• Assisted consumers in completing health coverage applications with appropriate tone awareness.
• Ensured adherence to HIPAA regulations to uphold confidentiality of patient information.