Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

MARY ELIZONDO

TX

Summary


Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.

Overview

4
years of professional experience
1
Certification

Work History

Advanced Call Center Technologies

Customer Service Remote
03.2022 - 06.2024

Job overview

  • Interact with customers to address their concerns, answer their questions and assist them with needs
  • Actively listening to customer concerns
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Speedy Cash

Loan Officer
11.2020 - 01.2022

Job overview

  • Evaluate the information to determine an applicant needs for a loan, input all personal date entry into the system

Education

Martin High School

High School Diploma

Skills

  • Teamwork
  • Leadership
  • Empathy display
  • Customer service
  • Call center experience
  • Relationship building
  • Verbal and written communication
  • Data entry
  • Decision-making
  • Computer skills
  • MS office

Accomplishments

  • Supervised team of staff members.

Certification

LIFE INSURANCE AGENT, 2024

Timeline

Customer Service Remote

Advanced Call Center Technologies
03.2022 - 06.2024

Loan Officer

Speedy Cash
11.2020 - 01.2022

Martin High School

High School Diploma

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MARY ELIZONDO