Stefan Ortiz-Martinez
Kissimmee,FL
Summary
Polite, attentive also, Hardworking employee with great customer service abilities, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Customer Service Remote
Precious Angels Child Care
Kissimmee, FL
06.2019 - 12.2023
- Customer Service, Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls and outgoing calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records..
- Proofread and corrected correspondence and reports for error-free documentation. Type and send emails
Customer Service Volunteer
Give Kids the World
Kissimmee, FL
01.2018 - 03.2020
- Answered customer questions about product features, pricing, availability and services.
Education
Associate of Arts -
Valencia College
Orlando, FL05-2025
Police Work Trainings
Civilian Police Academy - Class of 2019
Orlando, FL06-2019
Skills
- Remote call center
- Inbound and outbound calls
- Proofreading
- Office Administration
- Clerical Support
- Customer Service
- Computer knowledge
- Typing and writing
Certification
- Civilian Police Academy Class of 2019
- Super Eagle Award. Class of 2019
Timeline
Customer Service Remote
Precious Angels Child Care
06.2019 - 12.2023
Customer Service Volunteer
Give Kids the World
01.2018 - 03.2020
Associate of Arts -
Valencia College
Police Work Trainings
Civilian Police Academy - Class of 2019
- Civilian Police Academy Class of 2019
- Super Eagle Award. Class of 2019
References
References available upon request.
References
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