Tamika Mcconnell
Detroit,MI
Summary
Friendly and reliable cashier/customer service representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier
MGM Resorts International
09.2000 - Current
- Collects payments by accepting cash, check or charge payments from customers and makes change for cash customers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Computer use such as info genesis as well as Microsoft programs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Food Server
MGM Resorts International
06.1999 - 09.2000
- Preparing cocktails, measuring ingredients, handling cash and keeping the working area clean
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Greeting and taking drink orders from guest while engaging in friendly conversation.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Food Server
Ponchatrain Hotel
01.1997 - 06.1999
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Stocking supplies, serving, cash handling and credit card handling, cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
No Degree - General Studies
WCCCD
Detroit, MI09.1993
High school diploma -
Mckenzie High School
Detroit, MI06.1992
Skills
- Drawer Balancing
- Cash Register Operation
- Guest Inquiries
- Customer Assistance
- Payment Processing
- Computer Operation
- Cash Handling
- Food Safety
- Customer Service
- POS Systems
Certification
Food Handler Certification
Timeline
Cashier
MGM Resorts International
09.2000 - Current
Food Server
MGM Resorts International
06.1999 - 09.2000
Food Server
Ponchatrain Hotel
01.1997 - 06.1999
No Degree - General Studies
WCCCD
High school diploma -
Mckenzie High School
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