Crystal Smith
Canada,KY
Summary
Detail-oriented professional with expertise in front desk operations and HIPAA compliance. Known for effective communication and organization, consistently improving patient experiences by efficiently managing appointments and verifying insurance coverage.
Overview
5
5
years of professional experience
Work History
Receptionist
Williamson Health And Wellness Center
Williamson, WV
07.2024 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Handled incoming calls, directing inquiries to appropriate staff members
- Handled phone inquiries and provided information on services, enhancing patient engagement.
- Communicated with insurance companies to verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Receptionist
Jason Long DDS
Williamson, WV
03.2021 - 07.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient intake processes, ensuring accurate data entry in electronic health records.
- Implemented reminders for follow-up appointments, improving patient retention rates.
- Supported billing processes by verifying accuracy of charges and resolving discrepancies promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Maintained organized patient files, supporting compliance with privacy regulations.
Education
Associate of Science - Healthcare Professional
Southern West Virginia Community And Technical College
Logan, WVPharmacy Technician
Penn Foster Career School
Scranton, PA04-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Multi-line telephone operation
- Typing speed
- Front desk operations
- PC proficient
- Punctual and reliable
- Payment processing
Timeline
Receptionist
Williamson Health And Wellness Center
07.2024 - Current
Dental Receptionist
Jason Long DDS
03.2021 - 07.2024
Associate of Science - Healthcare Professional
Southern West Virginia Community And Technical College
Pharmacy Technician
Penn Foster Career School