Crystal Solak
Yerington,NV
Summary
Motivated and adaptable with a strong foundation in customer care and teamwork. Eager to apply my strong communication skills and proactive approach to contribute effectively in a dynamic work environment. Committed to learning and growing within the organization while delivering high-quality results.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Dollar General
Yerington, NV, USA
11.2025 - Current
- Unload trucks, receive, open and unpack cartons and totes; Stock, rotate and face merchandise on shelves and build plan-o-gram displays.
- Greet and assist customers by providing superior customer service.
- Operate cash register to total customer's purchase; bag merchandise; Authorize and sign for refunds and overrides.
- Monitor cash levels, make appropriate drawer pulls and supply change when needed; make bank deposits.
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
- Maintain a clean, well-organized store; Facilitate a safe and secure working and shopping environment.
- Open and/or close the store; complete all required paperwork and documentation following company policies.
- Monitor cameras for unusual activities.
Secured Accounts Coordinator
Collateral Solutions
Fair Oaks, CA, USA
09.2024 - 03.2025
- Processed repossessions and releases for clients and track accounts through RDN and AutoIMS.
- Set up and arrange transportation for Vehicles.
- Tracked and Maintained recon orders for vehicles.
- Maintained accurate account and vehicle records.
- Confirmed charges for each vehicle with agents and auctions.
- Cleared vehicles for sale at auction and assisted with bids on vehicles during sale days.
- Established expectations with clients.
- Collaborated with cross-functional teams to streamline workflows and improve service delivery efficiency.
Account Manager
D&L Supply Company
Woodland, CA, USA
11.2022 - 06.2024
- Assisted with emails and calls with business partners.
- Prepared quotes, work orders and any related data entry.
- Promoted and effectively sold company products.
- Resolved concerns in an effective and efficient manner.
- Maintained accurate workflow of sales orders and quotes.
- Maintained company records for easy accessibility for frequent changes.
- Managed project timelines, coordinating cross-functional teams to meet deliverables.
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Set up and arranged logistics of orders.
- Collaborated with cross-functional teams to address customer disputes, ensuring prompt resolution of issues impacting collections.
Customer Service Advisor
Commercial Appliance Service
Sacramento, CA
03.2021 - 11.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and support experience.
- Assisted with in-bound emails and calls from customers placing new service call requests.
- Built and maintained customer accounts with accurate information.
- Assisted in daily quotes, planned maintenance quotes and special projects for customers.
- Invoiced and reviewed completed service calls with technicians.
- Communicated effectively and regularly with other departments.
- Processed technicians expense reports for approval.
- Processed payments and applied to customer balances.
Customer Support Specialist
Loanpal
Roseville, CA
06.2020 - 03.2021
- Assisted with emails and calls regarding application status.
- Reviewed and evaluated all income documentation, credit reports, and property history.
- Ensured all necessary documentation is requested to support final loan decisions.
- Determine accuracy and completeness of files ensuring consistent processes.
Demonstrated proficiency in automated underwriting systems. - Maintained service level standard of decisions within a 48-hour time frame.
Communicated effectively and regularly with other departments. - Consistently applied efficient problem-solving techniques.
General Manager of Operations
Intermountain Recovery, LLC
Boise, ID
12.2017 - 06.2019
- Assisted with all business-related calls and emails.
- Ensured all portals were accurate and current with property inventory, condition reports, vehicle photos, documents, and releases.
- Monitored vehicle inventory within storage lots; redemption appointments, personal property and transports.
Established and maintained contracts with new and existing clients. - Maintained policies and procedures for clients and employees.
- Verified accuracy on documents following compliance procedures.
Maintained accounts payable and receivable in Recovery Database Network. - Coordinated business relations with all vendors.
- Performed skip tracing for active order.
- Conducted skip tracing to locate hard-to-reach debtors, enhancing recovery efforts.
- Collaborated with legal teams to prepare documentation for escalated collection cases.
- Developed training materials aimed at increasing team performance and adherence to compliance standards.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Recovery Agent, Redemption Manager
Solid Solutions 24/7
Sacramento, CA
04.2008 - 11.2017
- Negotiated repayment plans that improved recovery rates and client satisfaction.
- Managed communication with clients to ensure timely resolution of accounts.
- Analyzed trends in account recoveries to improve operational efficiency and strategies.
- Managed recovery processes to maximize asset recovery and minimize losses.
- Collaborated with law enforcement to ensure compliance during recovery operations.
- Developed and implemented strategies for efficient skip tracing and debtor location.
Education
High School Diploma -
El Dorado County Office of Education
Diamond Springs05-1999
Skills
- Computer Literacy
- Multi-line phone systems
- Multitasking
- Customer service and engagement
- Skip tracing
- Account management
- Fair debt practices
- Recovery techniques specialist
Timeline
Assistant Store Manager
Dollar General
11.2025 - Current
Secured Accounts Coordinator
Collateral Solutions
09.2024 - 03.2025
Account Manager
D&L Supply Company
11.2022 - 06.2024
Customer Service Advisor
Commercial Appliance Service
03.2021 - 11.2022
Customer Support Specialist
Loanpal
06.2020 - 03.2021
General Manager of Operations
Intermountain Recovery, LLC
12.2017 - 06.2019
Recovery Agent, Redemption Manager
Solid Solutions 24/7
04.2008 - 11.2017
High School Diploma -
El Dorado County Office of Education