Attentive Manager, offering several years working in retail sales industry. Focused and enthusiastic demeanor with a strong background in building successful teams. Proven track record for creating positive working and shopping environments. Goal-driven, with a record of accomplishments in exceeding revenue and profit goals. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Hi, I’m
Ytamare Simeon
Orange,NJ
Summary
Overview
4
years of professional experience
Work History
FedEx Office Print & Ship Center, Iselin, NJ
Assistant Store Manager
2022.10 - Current (1 year & 11 months)
Job overview
- The role of being an Assistant Manager is to assist in all aspects of the job
- To deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, outstanding phone etiquette, suggesting alternatives and providing solutions
- I am knowledgeable in printing, signs & graphics, and shipping
- I am responsible for moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks
- Knowledgeable in Computer tech and Microsoft skills, basic computer skills and editing, using Adobe software, and are able to navigate computers, phones, and iPads
- Preparing shipments for shipping, weighing packages, and affixing labels to parcels
- I am able to operate with no supervision and perform multiple tasks at the same time
- While also ensuring my store is kept clean and organized at all times
- I delegate tasks to my team members, who are accounted for, and are knowledgeable in their job roles and are acknowledged for their efforts
- I must keep up with daily manager tasks and assignments
- I ensure all customer problems are resolved quickly to the satisfaction of the customer, and my team is aware of De-Escalation procedures
- My job role is to do everything and more in the store and to report back to the Store Manager
- To also take action when the store manager is not present
- To run the floor and make sure everything is clean and running properly.
Shake Shack, Livingston, NJ
Team Member
2022.01 - 2022.08 (7 months)
Job overview
- This job introduced me to teamwork, multitasking, and being in a fast-paced environment
- I expanded my techniques and abilities to get a task done all in a short amount of time
- In the food industry, you deal with customer service and customer satisfaction, making sure a customer's order is always right, guaranteeing customer satisfaction and customer returns, just giving the best positive attitudes and greeting your customer
- This job taught me to walk into the workplace with a clear mind and a positive attitude, leaving any negative thoughts or bad vibes at the door
- As soon as I walk in, I don't affect my teammates' mood or my customers
- But rather uplift everyone in the workplace and set achievable goals for my team to work towards and to get daily tasks accomplished.
Homegoods, Livingston, NJ
Lead Sales Consultant
2020.10 - 2021.11 (1 year & 1 month)
Job overview
- I was in charge of the front end which dealt with customer service, and making sure our customers were happy and guaranteed to return again
- I was also in charge of cashier training for all our new hired employees
- I also brought out new merchandise and put them out on the floor and organized them to look presentable
- Ensuring my team were knowledgeable in all areas of the store and providing help when needed to get a task done
- Here I learned the basics of customer service, communication skills, phone etiquette, and assisting with any needs and most importantly how to interact with customers
- Being attentive and multitasking, attending to long lines and making sure customers leave the store happy
- Keeping all surfaces wiped down, sanitized, and all stations cleaned and organized.
Education
Orange High School
High School Diploma
06.2021
University Overview
Completed all four years of High school.
Caldwell University
Bachelor's degree in Business Management W/ Concentration in Communication
University Overview
Attended college for two years, and have been on hold. Will be returning and continuing Fall 2024.
Skills
- Customer Service Rep
- Retail Sales
- Problem Solving
- Bilingual
- Food Service
- Cashiering
- Food Preparation
- Food Production
- Communication skills
- Technical skills
- Computer literacy
- Computer & Information Technology
- Manage incoming calls
- Communicate effectively with customers over the phone
Advantages
Advantages
Travel Up to 25 miles, NJ Valid Drivers License, U.S. Citizen
Personal Information
Personal Information
Title: Customer Service Representative / Retail Sales AssociateLanguages
Languages
- Haitian Creole - Fluent
- French - Intermediate
Awards
Awards
- College Scholarships and grants for attending Caldwell University. - 2021
- Cinema Ed Award - Soma Film Festival - 2020
Timeline
Assistant Store Manager
FedEx Office Print & Ship Center
2022.10 - Current (1 year & 11 months)
Team Member
Shake Shack
2022.01 - 2022.08 (7 months)
Lead Sales Consultant
Homegoods
2020.10 - 2021.11 (1 year & 1 month)
Orange High School
High School Diploma
Caldwell University
Bachelor's degree in Business Management W/ Concentration in Communication
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