Jessica Simpson
Saint James,MO
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Midwest Petroleum Company
Rolla , MO
2021.04 - 2022.06
- Managed employees and supervised proper procedures were being followed while meeting specific goals increasing sales by 15 % quickly and efficiently.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff , enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Manager
Burger King
Rolla , MO
2016.09 - 2021.02
- Managed 5-10 crew member daily making sure goals were met. waste management was dropped by 30-40% and increased sales by 10%.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Housekeeping
MasterCorp
Branson , MO
2015.10 - 2015.12
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Verified cleanliness and organization of storage areas and carts
Cashier
Long John Silvers
Springfield , MO
2009.06 - 2010.01
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Front counter
LJS KFC, YUM! Brands, Inc
Branson , MO
2009.02 - 2009.06
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Met production requirements for banquet and outlet desserts and breakfast pastries.
Nurse Aide
Licking Park Manor
Licking , MO
2008.01 - 2009.01
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Kept accurate records of patients' care, condition and progress.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
Education
No Degree - Psychology And Sociology
Southwest Baptist University
Salem, MO09.2015
Skills
- Organization
- Communication Skills and Public Speaking
- Computer Skills
- Detail Oriented
- Leadership and Training
- Team Player
- Time Management (8 years)
- Quality Control (6 years)
- Customer Service (8 years)
- Sales (10+ years)
- Food Safety and Service
- Mentoring
- Computer literacy
- Inventory Control
- Microsoft Office
- Conflict Management
- POS Systems and Cash handling
- Guest services
Certification
- Serve Safe Certified Training -2018-2023
Timeline
Assistant Store Manager
Midwest Petroleum Company
2021.04 - 2022.06
Manager
Burger King
2016.09 - 2021.02
Housekeeping
MasterCorp
2015.10 - 2015.12
Cashier
Long John Silvers
2009.06 - 2010.01
Front counter
LJS KFC, YUM! Brands, Inc
2009.02 - 2009.06
Nurse Aide
Licking Park Manor
2008.01 - 2009.01
No Degree - Psychology And Sociology
Southwest Baptist University
- Serve Safe Certified Training -2018-2023
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