Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Sosa

Fort Worth,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at RAM Partners LLC. Skilled in CRM software and exceptional at fostering community engagement, I excel in driving business growth and maintaining high occupancy rates through strategic property marketing and robust community initiatives.

Overview

7
7
years of professional experience

Work History

Leasing Consultant

RAM Partners LLC
01.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.

Cashier

Buc-ee's
08.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Store Manager

DD's Discount
07.2017 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Lopez High School
Brownsville, TX
06.2015

Skills

  • Customer Service
  • CRM Software
  • Application processing
  • Clear Communication
  • Property Marketing
  • Team Collaboration
  • Community Engagement
  • Business partnerships
  • Loss Prevention
  • Mentoring and Coaching
  • Business Development and Planning
  • POS Systems

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Leasing Consultant

RAM Partners LLC
01.2024 - Current

Cashier

Buc-ee's
08.2023 - 01.2024

Assistant Store Manager

DD's Discount
07.2017 - 08.2023

High School Diploma -

Lopez High School

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Crystal Sosa