Crystal Stewart
Arlington,TN
Summary
Experienced LPN highly skilled at administering business needs with efficiency and accuracy. Possess more than 10 years of experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs.
Overview
14
14
years of professional experience
Work History
Office Manager/ LPN
CMPM/ Dr. Randy Villanueva
Memphis, TN
10.2013 - Current
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw appointment scheduling and itinerary coordination for physicians.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Documented patient vitals, behaviors and conditions and communicated concerns to supervising MD.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Responded to patient requests with appropriate clinical and personal assistance.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Worked effectively within healthcare teams on successful ACO initiatives.
Clinic Manager and Director of Development
Threlkeld Infectious Disease
Memphis, TN
08.2021 - 02.2024
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
Rounding Nurse
Dr. Nasir Haque
Memphis, TN
06.2010 - 06.2013
- Educated family members and caregivers on patient care instructions.
- Educated patients and answered questions about health condition, prognosis and treatment, bridging the gap between physician and patient communication.
- Proficient in using Cerner
- Communicate with Case Managers regarding patient discharges.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Communicate critical alerts with Physicians
Education
Associate of Arts - Education
Northwest Mississippi Community College
Senatobia, MS05.2000
LPN -
Northwest Mississippi Community College
Senatobia, MS07.2005
Skills
- Office systems management
- Managerial finance
- Office supplies inventory management
- Project manager supervision
- Office support (phones, faxing, filing)
- Greenway, EPIC and Cerner EMR proficiency
- Medical office administration
- CPR/BLS
- ACO proficiency
- ICD 10 Coding
- Regulatory Compliance
Timeline
Clinic Manager and Director of Development
Threlkeld Infectious Disease
08.2021 - 02.2024
Office Manager/ LPN
CMPM/ Dr. Randy Villanueva
10.2013 - Current
Rounding Nurse
Dr. Nasir Haque
06.2010 - 06.2013
Associate of Arts - Education
Northwest Mississippi Community College
LPN -
Northwest Mississippi Community College