Crystal Stone
Grove,OK
Summary
Dynamic professional with extensive experience in team leadership and sales at Fleet Feet. Proven ability to enhance customer satisfaction through effective cross-selling strategies and CRM proficiency. Adept at driving sales performance while fostering a collaborative team environment. Committed to achieving operational excellence and delivering exceptional customer experiences.
Overview
23
23
years of professional experience
Work History
Shoe Sales - Team Lead-Associate
Fleet Feet
01.2021 - 12.2021
- Greet our customers and guide them through their shopping experience.
- Sell Shoes, apparel, and accessories to customers.
- Ring up sales in computer, take cash/run credit cards.
- Help re-stock the sales floor.
- Keep things neat and clean in the store.
- Teach others how to do all the things above.
- Lead the rest of the team to ensure the best customer sales experience.
- Make deposits at the bank.
- Process freight and set the sales floor as it arrives.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Electronic Engineering Technician
Enovation Controls
08.2008 - 10.2012
- Contributed to the design of new products, offering input based on hands-on experience with previous models.
- Increased customer satisfaction by providing expert technical support for electronic products.
- Enhanced product performance by troubleshooting and repairing electronic circuits and systems.
- Implemented safety protocols to reduce workplace accidents while handling sensitive electrical equipment and components effectively managing risks involved in electronics work environments.
Emergency Room Registered Nurse
St. John's Medical Center
05.1999 - 02.2008
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
Tulsa03-2012
Associate of Science - Electronic Engineering
ITT Technical Institute
Tulsa, OK12-2008
Associate of Applied Science - Registered Nurse
Oklahoma Wesleyan University
Bartlesville, OK05-2000
Skills
- Team Leadership
- Sales presentations
- Cross-selling strategies
- CRM proficiency
Timeline
Shoe Sales - Team Lead-Associate
Fleet Feet
01.2021 - 12.2021
Electronic Engineering Technician
Enovation Controls
08.2008 - 10.2012
Emergency Room Registered Nurse
St. John's Medical Center
05.1999 - 02.2008
Bachelor of Science - Electrical, Electronics And Communications Engineering
ITT Technical Institute
Associate of Science - Electronic Engineering
ITT Technical Institute
Associate of Applied Science - Registered Nurse
Oklahoma Wesleyan University
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