Crystal Tausinga
Citrus Heights,CA
Summary
Dynamic Operations Manager with a proven track record at Walmart, excelling in team leadership and inventory management. Enhanced employee retention through effective conflict resolution and performance evaluations, while consistently delivering projects on-time and within budget. Championed safety protocols, significantly reducing workplace accidents and fostering a culture of accountability.
Overview
21
21
years of professional experience
Work History
Operations Manager
Walmart
Sacramento, CA
04.2004 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Challenger High School
Spanaway, WASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Management
- Project management
- Operations oversight
- Maintaining compliance
- Inventory control
- Project leadership
- Health and safety compliance
- Regulatory compliance
- Cost reduction
- Data management
- P&L management
- Performance evaluations
- Sales background
- Financial management
- Budgeting and forecasting
- Staff management
- Performance monitoring
- Employee motivation
- Project management abilities
- Performance management
- Delegation
- Invoice processing
- Customer retention
- Business planning
- Warehouse operations
Timeline
Operations Manager
Walmart
04.2004 - Current
High School Diploma -
Challenger High School