Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Taylor

Mena,AR

Summary

Customer-focused professional with experience in healthcare, office support, and service operations. Strengths include active listening, problem resolution, CRM management, and accurate data entry, supported by a record of calm, organized support across busy environments.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Teleperformance
10.2023 - 03.2024
  • Handled inbound customer inquiries, resolving account, billing, and service questions with professionalism.
  • Documented calls accurately in CRM systems, maintaining detailed records and case notes.
  • Navigated multiple applications simultaneously to verify information and process customer requests.
  • De-escalated frustrated callers by applying active listening and clear, empathetic communication.

Caregiver

First Light Home Care
05.2016 - 07.2020
  • Provided personal care support with bathing, dressing, grooming, and mobility assistance.
  • Monitored client safety, preventing falls and responding promptly to changes in condition.
  • Prepared nutritious meals and followed dietary restrictions to support daily wellness.
  • Reminded clients about medications and documented care updates accurately.

Office Manager

ENMUR- Dental Clinic
08.2012 - 05.2014
  • Supervised daily office operations, ensuring smooth patient flow and staff coordination.
  • Managed appointment scheduling, confirmations, and calendar updates for the clinical team.
  • Maintained patient records, billing files, and confidential documentation with accuracy.
  • Coordinated front-desk coverage, supporting reception, phone handling, and service continuity.

Store Manager

Allsups Convience Store
05.2005 - 01.2010
  • Directed daily store operations, ensuring smooth customer service, cash handling, and register accuracy.
  • Managed inventory control, ordering, and stock rotation to maintain product availability and freshness.
  • Scheduled and trained associates, reinforcing service standards, safety procedures, and store policies.
  • Monitored POS transactions, reconciled cash drawers, and promptly resolved register discrepancies.

Education

Associate of Science - Billing And Coding

Ultimate Medical Academy
Clearwater, FL
10-2023

Bachelor of Science - Healthcare Administration

University of Arizona Global Campus
Chandler, AZ
11-2026

Associate of Science - Medical Assistant

ENMUR
Roswell, NM
08-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • CRM management

Timeline

Customer Service Representative

Teleperformance
10.2023 - 03.2024

Caregiver

First Light Home Care
05.2016 - 07.2020

Office Manager

ENMUR- Dental Clinic
08.2012 - 05.2014

Store Manager

Allsups Convience Store
05.2005 - 01.2010

Bachelor of Science - Healthcare Administration

University of Arizona Global Campus

Associate of Science - Billing And Coding

Ultimate Medical Academy

Associate of Science - Medical Assistant

ENMUR