Crystal Terrell
Raleigh,NC
Summary
Dynamic professional with a robust background in delivering impactful solutions and driving team collaboration in fast-paced environments. Demonstrated expertise in strategic planning, project management, and client relations, complemented by strong analytical abilities and exceptional communication skills. Committed to enhancing operational workflows and boosting team productivity through streamlined processes and effective collaboration. Known for adaptability and reliability, consistently achieving high-quality results while navigating changing priorities and challenges.
Overview
18
18
years of professional experience
Work History
Associate
Amazon Prime Products
Garner, NC
04.2022 - Current
- Improved project delivery times with implementation of streamlined communication strategy.
- Improved team collaboration by initiating regular coordination meetings.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Branch Banker/Commercial Teller
BB&T
Garner, NC
07.2017 - 05.2021
- Collaborated with team members to enhance branch operations and improve client experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately while adhering to compliance and risk management protocols.
- Trained new staff on procedures, policies, and use of banking software systems.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
Teller Coordinator/Manager
SUNTRUST BANK
Erwin, NC
10.2013 - 07.2017
- Promoted to Teller Coordinator July, 2016. Coordinated daily teller operations to ensure seamless customer transactions and service excellence. This role is equivalent to an assistant branch manager.
- Analyzed branch performance metrics to identify areas for operational enhancements and staff training needs.
- Promoted to Universal Banker in April, 2015. The Job duties are similar to the CSS role, with increased goals and referrals. In addition, trained and mentored new tellers on procedures, enhancing team performance and service delivery.
- Promoted to Customer Service Specialist in October, 2014.
- 2015 Gold Award Winner
- 1st place in Core Productivity in the Region
- 100% in Customer Service Scores
Customer Service Supervisor
Burlington Coat Factory
09.2010 - 08.2012
- My job duties were to count registers during opening and closing, process change orders, file paper work, monitor transactions, and provide any extra discounts. I also made sure that every customer was helped and satisfied with the services from my employees. Lastly I made sure that everything in the store moved smoothly. I took pride in knowing that every customer felt important to the business.
- Supervised daily operations, ensuring high-quality customer service and efficient team performance.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Coordinated scheduling and staffing to optimize coverage during peak business hours.
- Resolved escalated customer issues, maintaining satisfaction through effective problem-solving techniques.
- Fostered a positive work environment, encouraging collaboration and strong team dynamics among staff members.
Customer Service/Lead Sales Associate
DSW
Raleigh, NC
10.2009 - 11.2011
- Maintained accurate inventory levels using point-of-sale systems and stock management tools.
- Enhanced customer experience through personalized service and product recommendations.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Led promotional events that increased foot traffic and elevated brand awareness within the community.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales and Cashier
Wal-Mart
05.2008 - 01.2010
- I was responsible for taking care of the customer, making sure their needs were met, fixing any problem that he or she had. I had to have fast and friendly service while making sure that my customer knew and felt they were a valued customer. On an individual basis I was a big part of the front line team. I have won awards and received great compliments on the work I completed.
Sales Associate
Charlotte Russe
01.2008 - 11.2008
- Answered phones, and worked with merchandise: I helped customers shop, select the best options, and also helped with any other needs. It was very important to stay organized.
Education
Associate of Applied Science - Accounting And Finance
Wake Technical Community College
Raleigh, NC12-2023
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Central Carolina Community College
01-2008
Associate of Applied Science - Business Administration And Management
North Carolina Central University
Durham, NC05-2027
High School - undefined
Harnett Central High School
01-2008
Skills
- Customer engagement
- Relationship building
- Product knowledge
- Management support
- Sales expertise
- Record and file management
Timeline
Associate
Amazon Prime Products
04.2022 - Current
Branch Banker/Commercial Teller
BB&T
07.2017 - 05.2021
Teller Coordinator/Manager
SUNTRUST BANK
10.2013 - 07.2017
Customer Service Supervisor
Burlington Coat Factory
09.2010 - 08.2012
Customer Service/Lead Sales Associate
DSW
10.2009 - 11.2011
Sales and Cashier
Wal-Mart
05.2008 - 01.2010
Sales Associate
Charlotte Russe
01.2008 - 11.2008
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Central Carolina Community College
High School - undefined
Harnett Central High School
Associate of Applied Science - Accounting And Finance
Wake Technical Community College
Associate of Applied Science - Business Administration And Management
North Carolina Central University