Jaquan Joas
Schenectady,NY
Overview
2
2
years of professional experience
Work History
Associate
Amazon
10.2023 - 12.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Technician
Speco Technologies
05.2023 - 08.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Tree Arborist
Ben's Tree Service
04.2022 - 09.2022
- Collaborated with team members on complex tree projects, ensuring efficient completion of tasks.
- Built strong customer relationships by promptly responding to inquiries or concerns about their landscape.
- Increased customer satisfaction with professional communication and a high level of arboriculture knowledge.
- Assisted clients in selecting appropriate species for their specific needs and site conditions.
Education
Diploma -
Brentwood High School
Brentwood, NY06.2007
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- New Hire Training
- Issue Resolution
- Data Entry
- Order Fulfillment
- Cross-Functional Teamwork
- Performance Improvement
- Management Support
- Product Merchandising
- Sales Techniques
- Forklift Operation
- Shipment Processing
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Reliable and Responsible
- Inventory and Stocking
- Goal-Driven
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Flexible Hours
- Ability to Lift 40 pounds
- Team Leadership
- Store Organization
- Product Knowledge
- Basic Mathematics
- Cash Register Operation
- Inventory Management
- Store Opening and Closing
Timeline
Associate
Amazon
10.2023 - 12.2023
Technician
Speco Technologies
05.2023 - 08.2023
Tree Arborist
Ben's Tree Service
04.2022 - 09.2022
Diploma -
Brentwood High School