CRYSTAL THOMAS
Antioch,TN
Summary
Experienced and dedicated professional with a proven track record of success in the food and beverage industry. Skilled in customer service, mixology, and inventory management.
Overview
4
4
years of professional experience
Work History
Bartender
Troubadour Golf and Field Club
04.2023 - Current
- Bartending for high profile clientele and families
- Creating seasonal and weekly craft cocktails
- Working high volume events and tournaments
- Inventory management, product allocation and daily operations.
Bartender/Server
Governor’s Club
12.2022 - Current
- Bartending a high-volume bar and created custom cocktails for the seasonal menus
- Fine dining serving to Country Club clientele, maintaining high service standards
- Working tournaments and other fundraising functions.
Bartender
Nissan Stadium
12.2022 - Current
- Bartending a high-volume bar for sporting events and concerts
- Applied knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
- Inventory management before and after events
- Actively upsold products and used endorsements at all appropriate service opportunities.
Bartender/Server
Park Cafe
01.2022 - 07.2023
- Full service casual fine dining concept
- Provided excellent service to customers, resulting in a significant increase in customer satisfaction and repeat business
- Applied knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
Server/Trainer
Ole Red BNA
05.2022 - 12.2022
- Provided exceptional customer service to travelers from all over the world
- Highest Google rated server with over 50 5-star ratings
- Managed a busy and fast-paced restaurant, ensuring that all customers were served quickly and efficiently
- Provided customer service and hospitality training to new and existing staff members, leading to improved team performance and customer satisfaction
- Continuous high sales producer on a weekly and monthly basis.
Sales Associate
University Gun and Pawn
11.2019 - 10.2021
- Fast paced sales environment that included working with multiple customers at a time, answering phones, answering questions and merchandise demonstrations
- Processed all Federal background checks, as well as customer intake information
- In charge of all inventory coming into and going out of the business on a daily basis
- Worked hand in hand with customers to resolve issues associated with their purchases, as well as developing SOP’s for other employees in regards to background and purchase issues
- Ran trade show operations involving inventory, setup, breakdown, all on-site paperwork processing and sales management.
Education
Masters in Science - Critical Incident Management; Behavioral Studies
Saint Leo University
Saint Leo, FL2017
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York2014
Associate of Science - Criminology
Hillsborough Community College
Tampa, FL2012
Skills
- Customer service
- Multi-tasking and time management
- Inventory management
- Staff training and supervision
- Corporate Trainer
- Staff Management
- Associate Coaching
Timeline
Bartender
Troubadour Golf and Field Club
04.2023 - Current
Bartender/Server
Governor’s Club
12.2022 - Current
Bartender
Nissan Stadium
12.2022 - Current
Server/Trainer
Ole Red BNA
05.2022 - 12.2022
Bartender/Server
Park Cafe
01.2022 - 07.2023
Sales Associate
University Gun and Pawn
11.2019 - 10.2021
Masters in Science - Critical Incident Management; Behavioral Studies
Saint Leo University
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Science - Criminology
Hillsborough Community College
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