Crystal Thomas
Augusta,GA
Summary
Experienced retail manager with a strong background in store operations, inventory control, cash reconciliation, and staff supervision. Known for improving daily performance, maintaining strong customer service, and keeping sales floor standards high.
Overview
24
24
years of professional experience
Work History
Store Manager
DTLR INC
AIKEN , SC
08.2025 - Current
- Opened and closed store following DTLR operating procedures.
- Scheduled staff coverage during peak shopping hours to ensure adequate service.
- Trained and supported sales associates to uphold customer service standards.
- Handled customer concerns and resolved service issues promptly.
- Resolved customer complaints by actively listening and providing effective solutions. in a timely manner.
- Established customer service standards and monitored staff compliance.
- Ensured sales floor presentation and visual merchandising adhered to company standards.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed orders to restock shelves.
- Controlled inventory counts, replenishment, and stockroom organization.
- Managed inventory counts and organized stockroom to maintain efficient operations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Manager
DTLR INC
Augusta, Ga
01.2019 - 08.2025
- Led daily store operations for DTLR retail location
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised sales floor staff and provided coaching to improve team effectiveness
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer service issues and concerns to enhance customer satisfaction
- Trained associates on DTLR policies and store standards
- Monitored inventory levels and restocked selling areas
- Coordinated merchandising displays and brand presentation
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted performance reviews for employees to identify improvement areas and support development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader
KFC
North Augusta, South Carolina
05.2016 - 01.2019
- Managed shift openings, closings, and daily station readiness for KFC operations.
- Supervised KFC crew during shifts, assigning front counter, kitchen, and drive-thru tasks.
- Delegated work to staff, setting priorities and goals.
- Trained new team members on KFC service standards and food safety procedures.
- Monitored order accuracy across KFC front counter, lobby, and delivery channels.
- Coordinated food prep, hold times, and product rotation in KFC kitchen.
- Enforced cleanliness, sanitation, and safety standards throughout KFC restaurant areas.
- Monitored and maintained equipment to ensure operational efficiency.
- Resolved customer complaints promptly and professionally.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Crew Member/Sales Team Leader
Wendy's
Augusta, Ga
03.2003 - 11.2016
- Prepared sandwiches, burgers, fries, and beverages following Wendy's recipes.
- Took drive-thru and counter orders using POS systems.
- Restocked supplies, condiments, and food items throughout shifts.
- Assembled accurate orders for dine-in, carryout, and delivery customers.
- Cleaned kitchen areas, dining areas, and equipment to Wendy's standards.
- Followed food safety, sanitation, and temperature control procedures.
- Supported team members during rush periods and shift changes.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Delivered excellent customer service, enhancing guest satisfaction and experience.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Entered orders into computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
- Checked expiration dates on all products before serving them to customers.
- Provided detailed information to customers about menu items and their ingredients. on menu items, product ingredients and nutritional values.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Assisted management team with inventory counts of food products and beverage supplies.
- Assembled and served meals according to specific guest requirements.
- Led restaurant crew during peak hours to ensure efficient service and operational flow.
- Managed shift schedules to optimize staffing levels and meet customer demand during busy periods.
Education
GED -
Augusta Technical College
Augusta, GA07-2007
Some College (No Degree) - Business Management
Augusta Technical College
Augusta, GASkills
- Retail operations
- Inventory control
- Stock replenishment
- Loss prevention
- Sales reporting
- Visual merchandising
- POS systems
- Schedule planning
- Cash reconciliation
- Customer service
- Employee supervision
- Conducting performance reviews
- Team development
- Handling employee relations
- Building customer relationships
Affiliations
- Volunteer as a Caregiver for family/ friend Personal Care Home /Great Day Living Center(volunteered for 3years)
- Taken care of elderly/ family members within the last 6years.
- Currently focusing on starting a shoe restoration/cleaning business.
Timeline
Store Manager
DTLR INC
08.2025 - Current
Assistant Manager
DTLR INC
01.2019 - 08.2025
Shift Leader
KFC
05.2016 - 01.2019
Crew Member/Sales Team Leader
Wendy's
03.2003 - 11.2016
GED -
Augusta Technical College
Some College (No Degree) - Business Management
Augusta Technical College