Crystal Tilley
Summary
Dedicated banking professional with more than 22 years of progressive experience in retail banking, branch leadership, lending, customer relationship management, and operational excellence. Proven ability to lead high-performing teams, grow customer relationships, drive business development, and ensure regulatory compliance. Experienced in consumer lending, branch operations, sales management, and delivering exceptional client service. Licensed NMLS professional and Notary Public.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
AVP Branch Manager
Benchmark Community Bank
Wake Forest
05.2025 - 06.2026
- Direct all aspects of branch operations while maintaining compliance with banking regulations, policies, and procedures.
- Lead, coach, and develop team members to achieve sales, service, and operational goals.
- Build and maintain strong relationships with consumer and business clients, resulting in increased customer retention and growth.
- Originate consumer loans and identify opportunities for additional banking products and services.
- Drive branch growth through business development, relationship expansion, and community involvement.
- Manage operational risk through audits, security procedures, and adherence to internal controls.
- Resolve complex customer concerns while maintaining a superior client experience.
- Promote a culture of accountability, professionalism, and exceptional service.
AVP Branch Manager
Fidelity Bank
Wake Forest
12.2007 - 05.2025
- Advanced through positions of increasing responsibility over a successful 18 year career
- Provided outstanding customer service while processing deposits, withdrawals, account maintenance, and financial transactions.
- Assisted customers with banking products, services, and lending solutions.
- Maintained accuracy in cash handling, balancing, and operational procedures.
- Supported branch sales initiatives and relationship-building efforts.
- Ensured compliance with banking regulations and internal policies.
- Originate consumer loans and identify opportunities for additional banking products and services.
- Drove branch growth through business development, relationship expansion, and community involvement.
- Manage operational risk through audits, security procedures, and adherence to internal controls.
- Resolved complex customer concerns while maintaining a superior client experience.
- Promote a culture of accountability, professionalism, and exceptional service.
Education
High School Diploma -
Wake Forest Rolesville High School
Wake Forest, NC 08.1996 - 06.2000
Skills
- Branch Management & Leadership
- Retail Banking Operations
- Consumer & Residential Lending
- Loan Origination & Processing
- Relationship Management
- Business Development
- Team Coaching & Development
- Customer Experience Excellence
- Sales & Service Management
- Regulatory Compliance
- Risk Management
- Deposit Growth Strategies
- Cross-Selling & Referrals
- Cash & Vault Management
- Problem Resolution
- Community Engagement
Timeline
AVP Branch Manager
Benchmark Community Bank
05.2025 - 06.2026
AVP Branch Manager
Fidelity Bank
12.2007 - 05.2025
High School Diploma -
Wake Forest Rolesville High School
08.1996 - 06.2000