Crystal Tinoco

Monitored vital signs accurately.

Escorted patients to examination rooms.

Maintained confidentiality of patient information as per HIPAA standards.

Managed incoming and outgoing communication via calls.

Performed injection administration.

• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Enhanced client satisfaction through exceptional support.

Performed tasks requiring significant physical load handling.

Addressed client inquiries with professionalism to ensure positive experiences.

Facilitated efficient processing of customer orders across various channels.

Organized inventory items efficiently to maintain accurate stock levels.