Summary
Overview
Work History
Education
Skills
References
Timeline
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Crystal Tomlin

Vancouver,WA

Summary

Dynamic and results-oriented professional with extensive experience in healthcare coordination and client services. Excelled in caseload management and client relationship management, enhancing patient satisfaction and operational efficiency. Skilled in database management and insurance precertification, demonstrating exceptional organizational abilities and a commitment to excellence.

Overview

7
7
years of professional experience

Work History

Referral Coordinator

Pediatric Associates of the NW
Portland, OR
01.2022 - Current
  • Managed high volume of referrals with strong attention to detail
  • Facilitated communication among primary care physicians, specialists, and patients
  • Ensured timely insurance authorization for community providers and patients.
  • Ensured seamless transition across healthcare providers with precise referral documentation

Client Services Representative

LabCorp
Portland , OR
08.2021 - Current
  • Delivered prompt and precise information to boost client satisfaction
  • Provide outstanding patient and client service through active listening
  • Ensured comprehensive client documentation
  • Maintained accurate client records in the database system.

Patient Access Coordinator

Adventist Health System
Bakersfield, CA
06.2017 - 08.2021
  • Greeted patients, verified patient identification and collected demographic information.
  • Scheduled appointments for outpatients using the electronic health record system.
  • Verified insurance eligibility and ensured coverage of services to be provided.
  • Performed a wide range of administrative operations with commitments to efficiency and quality.

Education

Associate of Arts -

Bakersfield College
Bakersfield, CA

Skills

  • Client issue resolution
  • Caseload Management
  • Database Management
  • Organizational abilities
  • New Business Development
  • Client Relationship Management
  • Insurance precertification processes
  • Referral tracking

References

References available upon request.

Timeline

Referral Coordinator

Pediatric Associates of the NW
01.2022 - Current

Client Services Representative

LabCorp
08.2021 - Current

Patient Access Coordinator

Adventist Health System
06.2017 - 08.2021

Associate of Arts -

Bakersfield College

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Crystal Tomlin