Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Erla Delcham

Brooklyn,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Coordinator Supervisor

Americare
Brooklyn, NY
02.2024 - Current
  • Supervised and trained service staff on customer service policies and procedures.
  • Developed customer service strategies to increase customer satisfaction levels.
  • Evaluated employee performance and provided feedback for further improvement.
  • Resolved escalated customer complaints in a professional manner.
  • Conducted regular team meetings to update employees on policy changes or new initiatives.

Patient Care Coordinator

ROYAL CARE INC
Brooklyn, NY
01.2020 - 01.2024
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.

Human Resources Onboarding Coordinator

Amazing Home Care
Brooklyn, NY
01.2018 - 01.2020
  • 30+ HHA onboarding per month.
  • Conducted orientation of new hires.
  • Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.

  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Sourced, qualified and conducted screening interviews with job candidates.

Mental Health Assistant

Menorah Center for Rehabilitation and Nursing Care
Brooklyn, NY
01.2014 - 06.2017
  • Provided emotional support and guidance to individuals struggling with mental health issues.
  • Observed client behavior and interactions to identify any changes in mood or attitude.
  • Facilitated group therapy sessions with clients to encourage communication and collaboration among participants.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.

Education

Certificate - Program Management

Ecornell University
04-2024

Bachelor of Science - Psychology

Brooklyn College Academy
Brooklyn, NY
05.2022

Associate of Science - Mental Health Services

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2017

Bachelor of Arts - Forensic Psychology

John Jay Community College
New York, NY

Certificate - Paralegal Studies

Kingsborough Community College of The City University of New York
Brooklyn, NY

Some College (No Degree) - Consumer Behavior

Brooklyn College of The City University of New York
Brooklyn, NY

Some College (No Degree) - Business Administration

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

  • Employee Development
  • Performance Evaluation
  • Client Issue Resolution
  • Microsoft
  • Data Management
  • Project Coordination
  • Risk Mitigation
  • Client Needs Assessments
  • Customer Engagement
  • Case Management

Accomplishments

  • National Honor society.
  • Phi Theta Kappa.

Certification

  • Paralegal certificate.
  • Program management certificate.

Languages

English
Professional
Spanish
Professional
Haitian Creole
Professional
French
Professional

References

References available upon request.

Timeline

Service Coordinator Supervisor

Americare
02.2024 - Current

Patient Care Coordinator

ROYAL CARE INC
01.2020 - 01.2024

Human Resources Onboarding Coordinator

Amazing Home Care
01.2018 - 01.2020

Mental Health Assistant

Menorah Center for Rehabilitation and Nursing Care
01.2014 - 06.2017

Certificate - Program Management

Ecornell University

Bachelor of Science - Psychology

Brooklyn College Academy

Associate of Science - Mental Health Services

Kingsborough Community College of The City University of New York

Bachelor of Arts - Forensic Psychology

John Jay Community College

Certificate - Paralegal Studies

Kingsborough Community College of The City University of New York

Some College (No Degree) - Consumer Behavior

Brooklyn College of The City University of New York

Some College (No Degree) - Business Administration

Kingsborough Community College of The City University of New York

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Erla Delcham