Kattia Arroyo
Newnan,GA
Summary
Resourceful Service Coordinator with a 4-year history of serving clients in automotive industry. Fluent in Spanish-English and technically proficient in a variety of software applications.
Organized multi-tasker.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Service Coordinator Supervisor
United Radio Automotive Electronics
Peachtree City , GA
2020.09 - Current
- Coordinated, scheduled and monitored service activities to ensure timely completion of tasks.
- Supervised and trained service staff on customer service policies and procedures.
- Evaluated employee performance and provided feedback for further improvement.
- Maintained accurate records of all service requests, work orders, invoices.
- Provided technical support to customers regarding use of products and services offered by the company.
- Established clear communication channels between departments for efficient workflow processes.
- Participated in internal audits of services department operations and documented findings.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Worked with technicians to complete paperwork within designated time.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Developed customer service strategies to increase customer satisfaction levels.
- Assisted customers with inquiries related to product specifications, warranties, delivery dates.
- Identified potential opportunities for process improvements within the organization's services department.
Quality Control Technician
United Radio Automotive Electronics
Peachtree City , GA
2009.11 - 2020.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Maintained accurate records on product inspection results and reported findings to management team.
- Resolved customer complaints regarding product quality in a timely manner.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Conducted tests on product samples and recorded results.
- Performed visual inspections of finished products.
- Identified quality problems and recommended solutions.
- Maintained lab cleanliness and safety standards.
- Trained employees in proper equipment use and product testing procedures.
Customer Service Representative
Peach state Insurance
Newnan , GA
2008.02 - 2009.08
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Microsoft Office User
Center of Industry & Technology Inc.
Atlanta2005-07
GED -
Dekalb Technical
Atlanta2005-05
High School Diploma -
Liceo Regional De Flores
Costa Rica1992-11
Skills
- Advanced Spanish Ability
- Customer Assistance
- Staff Training
- Leadership Development
- Positive Attitude
- Product Training
- Quality Inspection
- Staff Supervision
- Technical Support Understanding
- Communications Support
- Customer Service Background
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Service Coordinator Supervisor
United Radio Automotive Electronics
2020.09 - Current
Quality Control Technician
United Radio Automotive Electronics
2009.11 - 2020.01
Customer Service Representative
Peach state Insurance
2008.02 - 2009.08
Microsoft Office User
Center of Industry & Technology Inc.
GED -
Dekalb Technical
High School Diploma -
Liceo Regional De Flores
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