Noelia Ruiz-Divas
Grand Rapids
Summary
Detail-oriented bilingual administrative professional with experience managing records, coordinating appointments, and providing high-quality customer service in fast-paced environments. Skilled in data entry, documentation, and adherence to organizational and state guidelines. Proven ability to communicate clearly with the public and maintain efficiency in high-volume settings.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Trinity Health – PMR Clinic
Grand Rapids, MI
01.2022 - Current
- Scheduled appointments and updated internal systems to maintain accurate records.
- Verified customer eligibility and processed confidential documentation in compliance with state and organizational policies.
- Facilitated communication between patients, providers, and insurance companies to streamline referral processes.
- Monitored referral status and resolved discrepancies to enhance patient care experience.
- Coordinated patient referrals to ensure timely access to specialty care services.
Retention Specialist
Charter Communications
Walker, MI
06.2022 - 01.2023
- Assisted customers with account changes, billing explanations, and payment processing.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
General Manager
Noodles & Company
Grandville, MI
06.2021 - 05.2022
- Implemented cost-control measures, reducing expenses while maintaining product quality.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
Education
Bachelor of Arts - Communications & Media and Spanish
University of Michigan
Ann Arbor, MI04.2021
Skills
- Native Spanish speaker (bilingual)
- Patient communication and issue resolution
- Insurance authorization and medical documentation coordination
- Data entry and record management
- Multi-line phone operation and front-desk assistance
- Database and electronic filing systems
- HIPAA regulations
- Operations management
- Critical thinking
Timeline
Retention Specialist
Charter Communications
06.2022 - 01.2023
Referral Coordinator
Trinity Health – PMR Clinic
01.2022 - Current
General Manager
Noodles & Company
06.2021 - 05.2022
Bachelor of Arts - Communications & Media and Spanish
University of Michigan