Sheila Perez
Phoenix,AZ
Summary
I am Knowledgeable with a lot of Customer Service and data entry with also being Bilingual my background in coordinating referral processes and ensuring seamless communication between members and offices, also have experience in billing , experience in multiple incoming calls Demonstrated success in providing great customer service and Data entry and Proven ability to utilize organizational and multitasking skills to enhance operational efficiency.
Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Redirect Health
Phoenix, AZ
10.2016 - 03.2026
- Coordinated patient referrals to ensure timely access to healthcare services.
- Managed communication between patients, providers, and insurance companies to streamline processes.
- Developed and maintained referral tracking systems to enhance operational efficiency.
- Collaborated with clinical teams to assess patient needs and facilitate appropriate referrals.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Education
High School Diploma -
Millikan High School
Long Beach, CASkills
- Pre-authorizations
- Insurance verification
- Customer Service
- Multi-line phone proficiency
- 45 wpm typing speed
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Billigual: Spanish Speaker read & write
Languages
Spanish
Timeline
Referral Coordinator
Redirect Health
10.2016 - 03.2026
High School Diploma -
Millikan High School