Crystal Torres
La Porte,Texas
Summary
Assisted customers in a fast-paced restaurant environment to enhance satisfaction. Communicated effectively in both English and Spanish to support diverse clientele. Delivered quality service that encouraged repeat business.
Overview
2
2
years of professional experience
Work History
Sales Associate
La Monarca
La Porte, Texas
04.2024 - 07.2025
- Provide outstanding customer service to a bilingual customer base, ensuring a welcoming and inclusive shopping experience
- Consistently meet and exceed sales goals through effective upselling and personalized product recommendations
- Handle cash and electronic transactions with accuracy using POS systems
- Resolve customer concerns promptly and professionally, keeping high satisfaction and repeat visits
- Work collaboratively with team members to keep the sales floor organized and well-stocked
Server
Sup Vietnamese Pho and Grill
Pasadena, TX
07.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on menu items, service protocols, and safety standards.
- Handled customer inquiries and resolved complaints efficiently to enhance satisfaction.
Education
High School Diploma - undefined
La Porte High School
La Porte, Texas01.2024
Skills
Bilingual: Fluent in English and Spanish
- Customer service
- Active listening
- Written communication
- Professionalism
- Exceptional customer service
Sales and upselling techniques
Strong verbal communication and active listening
Customer relationship management
Problem-solving and conflict resolution
Point-of-sale (POS) systems and cash handling
Team collaboration and adaptability
Languages
English: Fluent
Spanish: Fluent
Timeline
Server
Sup Vietnamese Pho and Grill
07.2025 - Current
Sales Associate
La Monarca
04.2024 - 07.2025
High School Diploma - undefined
La Porte High School