Magali Roman
Chicago,IL
Summary
Adept at enhancing customer experiences and leading teams, my tenure at Ross Dress for Less honed my problem-solving and Excelled in fostering teamwork, resolving complaints with empathy, and driving sales through effective training and merchandise management. Achieved notable customer service excellence by blending an outgoing personality with proficient cash handling abilities.
Overview
13
13
years of professional experience
Work History
Sales Associate
Ross Dress for Less
4120 South Pulaski
09.2019 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Receiving Store merch and displaying them on sales floor.
- Work closely with store managers to ensure that merchandise was properly displayed and organized
Cashier Team Lead
Road Ranger
3401 S California Ave
05.2016 - 09.2017
- Customer service provide excellent customer service and assist customer with issues at the pump.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
El Guero
Cashier's Market
4023 South Archer Ave
03.2012 - 08.2015
- Customer service skills listening, friendly list and decision-making.
- Experience with cash handling and attention to detail ,flexibility, and basic math.
- Maintained a clean and organized work environment, ensuring safety and productivity while operating machinery.
- Assisted in training new employees on proper gluing techniques for optimal results.
- Quickly and accurately count drawers at the start and end of each shift.
- As bilingual cashier I can inform customers about billing processes payments procedures and provided payment options set up assitance
Education
Thomas W. Kelly High School
Chicago, ILSkills
- Customer Service
- Bilingual( fluent English and Spanish)
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Outgoing Personality
- Cash Handling
- Verbal/written communication
- Stocking and Receiving
- Client Service
- Customer Needs Assessment
- POS System Operation
- Cleaning techniques
- Sales Training
- Friendly and Helpful
- Customer Assistance
Timeline
Sales Associate
Ross Dress for Less
09.2019 - Current
Cashier Team Lead
Road Ranger
05.2016 - 09.2017
El Guero
Cashier's Market
03.2012 - 08.2015
Thomas W. Kelly High School