Crystal Torres
Bartlett and Selzer
Dodge City,KS
9
years of professional experience
Proven Collections Specialist with a track record of enhancing customer payment compliance and fostering positive relationships at Bartlett and Selzer. Skilled in account reconciliation and delivering exceptional customer service, I excel in high-pressure environments, driving performance improvements and financial management. My bilingual abilities and office etiquette ensure effective communication and operational efficiency.
Work History
Collections Specialist
3 Years 5 Months- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Radiology Office Assistant
3 Years 11 Months- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Assistant Store Manager
1 Year 11 Months- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma - General Studies
Diploma - Medical Billing And Coding
- Dean's List [Semester and Year]
Skills
Collections
Account Reconciliation
History research
Till counting
Call center experience
Financial Management
Performance improvements
Finance
Goals and performance
Bilingual
Office and phone etiquette
Excellent customer service experience
Timeline
Collections Specialist
Bartlett and Selzer
06.2023 - CurrentRead More
Radiology Office Assistant
Southwest Medical Center
07.2019 - 06.2023Read More
Assistant Store Manager
Check N Go
07.2017 - 06.2019Read More
Norfolk Senior High School
High School Diploma from General Studies
Read More
Ultimate Medical Academy - Clearwater
Diploma from Medical Billing And Coding
Read More