Crystal Torres
The Bronx,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Salvation Army Family Store
The Bronx, N.Y
05.2021 - 02.2026
- Managed daily store operations and ensured adherence to company policies.
- Supervised staff recruitment, training, and performance evaluations.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Accounting Clerk
Salvation Army Family Store
New York, New York
04.2019 - 05.2021
- Processed customer transactions using point-of-sale systems.
- Maintained accurate financial records and documentation.
- Assisted with inventory management and stock organization.
- Supported clerical and administrative needs of senior department staff.
Sales Associate
Salvation Army Family Store
The Bronx, N.Y
11.2014 - 04.2019
- Assisted customers in selecting items and provided product information.
- Organized merchandise displays to enhance store layout and accessibility.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner with Supervision.
Store Manager
Shoe Department Encore
Yonkers, New York
09.2026 - Current
- Managing merchandising displays for seasonal sales
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Led daily store operations at Shoe Department Encore, covering sales floor, service, and staff.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
General Education Dev. Diploma
The Bronx, N.YSkills
- Store operations management
- Inventory control
- Staff training
- Customer service excellence
- Recruitment and hiring
Timeline
Store Manager
Shoe Department Encore
09.2026 - Current
Store Manager
Salvation Army Family Store
05.2021 - 02.2026
Accounting Clerk
Salvation Army Family Store
04.2019 - 05.2021
Sales Associate
Salvation Army Family Store
11.2014 - 04.2019
General Education Dev. Diploma