WESLEY SAMA
Los Angeles,California
Summary
Resourceful and self-driven General Studies professional with strong experience in administrative coordination, frontline customer support, and student-focused service environments. Known for bringing creativity, clarity, and attention to detail into every task. Experienced in supporting diverse teams, managing office workflows, and helping students and customers navigate systems with confidence. Committed to continuous improvement and delivering reliable, people-centered service.
Overview
7
7
years of professional experience
Work History
Office Operations Assistant
Harrisburg Community Outreach Network
01.2023 - Current
- Organizes daily office activities including email correspondence, file management, and program scheduling.
- Liaises with clients during intake sessions, ensuring accurate documentation and responsive follow-up.
- Designs simple flyers and digital notices for community events using Canva and Google Workspace.
- Assists in maintaining data dashboards for outreach performance tracking.
Front Desk Customer Associate
CVS Health
01.2021 - 01.2023
- Provided customer assistance, including prescription pick-up guidance and store navigation support.
- Managed cash register operations with a consistent accuracy rate above 98%.
- Coordinated restocking of essential goods and maintained front-end display standards.
- Collaborated with the pharmacy team to streamline communication during peak hours.
Student Support Representative
HACC – Student Success Center
01.2019 - 01.2021
- Guided students through enrollment, academic planning tools, and online portal access.
- Conducted orientation-day station check-ins and assisted with digital onboarding.
- Produced weekly resource summaries that highlighted tutoring, workshops, and campus services.
Education
Ph.D. - General Studies
Victor Valley Community College
USA01.2025
Secondary Education Diploma - undefined
Cedar Cliff High School
Camp Hill, PA01.2018
Skills
Office administration
Data entry & documentation
Customer support & conflict resolution
Digital communication
Microsoft Office Suite
Google Workspace tools
Scheduling & task coordination
Team collaboration
Problem-solving & adaptability
Basic graphic design (Canva)
References
- Claire, Henderson, Program Administrator, chenderson@hconet.org, +1 (717) 555-9103, Harrisburg Community Outreach Network
- Ronald, Pierce, Store Manager, rpierce@cvshealthcorp.com, +1 (717) 555-7832, CVS Health – Harrisburg
Timeline
Office Operations Assistant
Harrisburg Community Outreach Network
01.2023 - Current
Front Desk Customer Associate
CVS Health
01.2021 - 01.2023
Student Support Representative
HACC – Student Success Center
01.2019 - 01.2021
Secondary Education Diploma - undefined
Cedar Cliff High School
Ph.D. - General Studies
Victor Valley Community College