EVELYN LOPEZ
Austin,TX
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
11
11
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
Austin Tx
02.2024 - Current
- Managed smooth processing of patient paperwork to support office productivity.
- Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
- Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Support Assistant
Texas Service Life Insurance
Austin, TX
01.2020 - 01.2024
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required
- Developed and implemented administrative procedures to streamline operations
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel
- Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel
- Sorted and distributed incoming faxes, letters and emails for office distribution
- Inventoried and ordered supplies for office
- Maintained inventory of office supplies; placed orders when necessary.
Supervisor of Operations
Cesar Custom Tailor Shop
Austin, TX
01.2014 - 01.2020
- Delegated work to staff, setting priorities and goals
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings
- Reviewed employees' work to check adherence to quality standards and proper procedures
- Monitored employee productivity levels to identify areas for improvement or additional resources needed
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Resolved customer complaints or answered customers' questions
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education
Bachelor of Science in Animal Science -
Texas A&M University
College Station, TX06.2012
Skills
- Mail Handling
- Quality Assurance
- Calendar Management
- Filing
- Spreadsheet Management
- Clerical Support
- Reception Oversight
- Office Administration
- Microsoft Excel
- Supervising Staff
- Highly Organized
- Microsoft Outlook
- Excel Spreadsheets
- Professional and Mature
- Phone Call Answering
- Customer Service
Timeline
Office Operations Assistant
Ascension Medical Group
02.2024 - Current
Administrative Support Assistant
Texas Service Life Insurance
01.2020 - 01.2024
Supervisor of Operations
Cesar Custom Tailor Shop
01.2014 - 01.2020
Bachelor of Science in Animal Science -
Texas A&M University