Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Tracey-Beck

Orlando,FL

Summary

Personable and dedicated with extensive experience in the customer service industry. A solid team player with an upbeat, positive attitude and proven skill in establishing a rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships cultivating partnerships, and growing business.

Overview

15
15
years of professional experience

Work History

Lead Teacher

Belle Isle Christian Preschool
08.2016 - Current
  • Prepare and maintain a classroom environment that is developmentally appropriate for the age level, select curricula and plan daily lessons to meet the needs of children with various developmental levels, complete teacher observations to identify areas for improvement and suggest changes to teaching methods, arrange classrooms to facilitate optimal education for children, maintain a secure and disciplined classroom to provide a positive learning environment, work with children one-on-one to boost skills in weak areas and grasp new concepts

Customer Service Manager

TSC Service Repair and Fabrication
04.2009 - Current
  • Schedule and confirm appointments, maintained daily calendar and set appointments with customers, respond to customer issues to provide immediate resolution and improve retention, organize files, develop spreadsheets, maintain office area, create invoices for customers and ensure billing is accurate and complete, answer telephone calls for customer inquires, provide exceptional customer service through effective telephone communication and follow up

Education

Other - Child Care Operations

Orange Technical College
Orlando, FL
05.2023

Other - Hospitality Business Administration

University of Cape Breton
Sydney, Nova Scotia
06.1992

Skills

  • Customer Service
  • Organization Skills
  • Microsoft Office
  • Time Management
  • Decision-Making
  • Excellent time management skills
  • Exceptional interpersonal communication
  • Team Building and Leadership

Timeline

Lead Teacher

Belle Isle Christian Preschool
08.2016 - Current

Customer Service Manager

TSC Service Repair and Fabrication
04.2009 - Current

Other - Child Care Operations

Orange Technical College

Other - Hospitality Business Administration

University of Cape Breton
Crystal Tracey-Beck