Crystal Tracey-Beck
Orlando,FL
Summary
Personable and dedicated with extensive experience in the customer service industry. A solid team player with an upbeat, positive attitude and proven skill in establishing a rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships cultivating partnerships, and growing business.
Overview
15
15
years of professional experience
Work History
Lead Teacher
Belle Isle Christian Preschool
2016.08 - Current
- Prepare and maintain a classroom environment that is developmentally appropriate for the age level, select curricula and plan daily lessons to meet the needs of children with various developmental levels, complete teacher observations to identify areas for improvement and suggest changes to teaching methods, arrange classrooms to facilitate optimal education for children, maintain a secure and disciplined classroom to provide a positive learning environment, work with children one-on-one to boost skills in weak areas and grasp new concepts
Customer Service Manager
TSC Service Repair and Fabrication
2009.04 - Current
- Schedule and confirm appointments, maintained daily calendar and set appointments with customers, respond to customer issues to provide immediate resolution and improve retention, organize files, develop spreadsheets, maintain office area, create invoices for customers and ensure billing is accurate and complete, answer telephone calls for customer inquires, provide exceptional customer service through effective telephone communication and follow up
Education
Other - Child Care Operations
Orange Technical College
Orlando, FL05.2023
Other - Hospitality Business Administration
University of Cape Breton
Sydney, Nova Scotia06.1992
Skills
- Customer Service
- Organization Skills
- Microsoft Office
- Time Management
- Decision-Making
- Excellent time management skills
- Exceptional interpersonal communication
- Team Building and Leadership
Timeline
Lead Teacher
Belle Isle Christian Preschool
2016.08 - Current
Customer Service Manager
TSC Service Repair and Fabrication
2009.04 - Current
Other - Child Care Operations
Orange Technical College
Other - Hospitality Business Administration
University of Cape Breton
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