Crystal Valdez
El Monte,CA
Summary
Customer-focused professional with experience in customer relations, conflict resolution, payment processing, and active listening. Known for building trust, supporting customers, and delivering reliable service across fast-paced environments.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
Advantage Solutions
Los Angeles, California
06.2025 - Current
- Engaged customers to increase brand awareness and deepen product knowledge.
- Distributed samples to elevate customer experiences and stimulate product interest.
- Collected customer feedback to refine promotional strategies and enhance initiatives.
Flex driver
Amazon
City of Industry, California
06.2024 - Current
- Delivered packages to customers using safe driving practices.
- Loaded packages from Amazon delivery stations into personal vehicles.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
Crew Member
McDonald's Restaurant
Hacienda Heights, California
05.2022 - 05.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Medical Billing Specialist
Nevada Spine Clinic
Las Vegas, NV
11.2014 - 01.2016
- Contacted insurance providers to verify coverage information and obtain billing authorization.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reconciled accounts receivable and pursued resolution of unpaid claims to maintain accurate financial records.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Maintained confidential billing records and supported clinic compliance standards.
- Communicated with patients regarding balances, statements, and billing questions.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu College
Las Vegas08-2008
Certificate - Medical Assisting And Medical Billing And Coding
Northwest Career College
Las Vegas, NVSkills
- Customer relations
- Payment processing
- Customer feedback
- Market research
- Call triaging
- Conflict resolution
- Relationship building
- Active listening
Timeline
Brand Ambassador
Advantage Solutions
06.2025 - Current
Flex driver
Amazon
06.2024 - Current
Crew Member
McDonald's Restaurant
05.2022 - 05.2023
Medical Billing Specialist
Nevada Spine Clinic
11.2014 - 01.2016
Associate of Science - Culinary Arts
Le Cordon Bleu College
Certificate - Medical Assisting And Medical Billing And Coding
Northwest Career College