Crystal VELEZ
Waterbury,CT
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Commercial Services Manager
Spectrum
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Specialty Accounts Specialist
Spectrum
01.2016 - 01.2019
- CA Lifeline Process
- Back-up Lead
- QC
- Add & remove codes and credits
- Pull daily files to work independently
- Train and assist
- Process tasks in a timely manner with correct information
- Strong attention to detail
- Ability and knowledge to fill in when needed.
- Served as a trusted resource for colleagues seeking guidance on various aspects of account management, fostering teamwork and knowledge sharing.
- Maintained accuracy in financial data entry by diligently reviewing transactions and correcting errors promptly.
- Ensured compliance with accounting standards and regulations by staying up-to-date on industry best practices.
Serviceability Representative
Spectrum
01.2015 - 01.2016
- Proficiently used GIS
- Worked directly with Sales
- Determined serviceable address for residential and business accounts
- Built accounts
- Created site surveys.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Service Activation Representative
Spectrum
04.2013 - 01.2015
- Back-up Lead
- Reviewed and completed orders for Spectrum Business customers
- Handled National accounts with multi-sites
- Customer Support project member.
Education
Business Management -
Fisher College
Boston, MAHigh School Diploma -
Sacred Heart High School
Waterbury, CTSkills
- Skilled multi-tasker
- Deadline-oriented
- Account management
- Flexible
- Organizational Skills
- Training and development
- Proficient in CSG-CHTR & TWC, ICOMS, Issuetrack, TMS, Salesforce, GIS, Microsoft Word/Excel
Timeline
Commercial Services Manager
Spectrum
01.2019 - Current
Specialty Accounts Specialist
Spectrum
01.2016 - 01.2019
Serviceability Representative
Spectrum
01.2015 - 01.2016
Service Activation Representative
Spectrum
04.2013 - 01.2015
High School Diploma -
Sacred Heart High School
Business Management -
Fisher College
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