Crystal Vera-Lanuza
Jacksonville
Summary
Energetic and customer-focused professional with 8+ years of experience serving clients, patients, guests, and visitors in fast-paced environments. Strong background in customer service, front desk operations, phone support, conflict resolution, and administrative support. Recognized for professionalism, communication skills, and the ability to build positive relationships with customers. Bilingual in English and Spanish. Seeking to transition into a customer service role where strong interpersonal skills and a commitment to excellent service can contribute to team success.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Physician Partners of America
06.2024 - 02.2026
- Assisted in patient examinations, ensuring comfort and accurate data collection.
- Managed patient scheduling and follow-ups, optimizing office workflow efficiency.
- Administered injections and performed routine laboratory tests with precision.
- Educated patients on treatment plans and medication usage for improved compliance.
- Resolve concerns professionally and maintain a positive customer experience
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistance/ Referral Coordinator/Phlebotomist
PCC Medical Of Haines City
04.2023 - 03.2024
- Coordinated patient referrals, ensuring timely processing and adherence to protocols.
- Managed communication between healthcare providers and patients to streamline referral processes.
- Managed customer check-in/check-out, payments, and scheduling.
- Answered high-volume phone calls and assisted customers with requests.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Medical Assistant
Spine Institute Of Central Florida
01.2022 - 04.2023
- Conducted patient intake and recorded vital signs accurately.
- Assisted in preparing examination rooms and ensuring cleanliness standards.
- Scheduled appointments and managed patient follow-up communications efficiently.
- Administered medications and injections under physician supervision with precision.
- Obtain Imagine and Reports.
- Assist In DME fitting.
- Give Injections.
Security Officer
Allied Universal Security Services
09.2019 - 02.2021
- Monitored premises through surveillance systems to ensure safety and security compliance.
- Responded promptly to security incidents, assessing situations and coordinating appropriate responses.
- Conducted regular patrols of assigned areas to deter unauthorized activity and ensure safety protocols.
- Trained new security personnel on company policies, emergency procedures, and operational efficiency.
Education
Medical Assistant - Medical Assistant
Southern Technical College
Auburndale, FL12-2022
Skills
- Customer Service & Guest Relations
- Call Center & Multi-Line Phone Support
- Front Desk & Reception Operations
- Cash Handling & Payment Processing
- Hospitality & Guest Experience
- Conflict Resolution
- Scheduling & Calendar Management
- Administrative Support & Data Entry
- Problem Solving
- Team Collaboration
- Fast-Paced Environment Experience
- Bilingual: English & Spanish
Timeline
Medical Assistant
Physician Partners of America
06.2024 - 02.2026
Medical Assistance/ Referral Coordinator/Phlebotomist
PCC Medical Of Haines City
04.2023 - 03.2024
Medical Assistant
Spine Institute Of Central Florida
01.2022 - 04.2023
Security Officer
Allied Universal Security Services
09.2019 - 02.2021
Medical Assistant - Medical Assistant
Southern Technical College