KIMORA PARK
Woodbridge ,NJ
Summary
Customer-focused professional with experience in hospitality, front desk operations, healthcare, and team leadership. Skilled in delivering exceptional customer service, resolving concerns with professionalism and empathy, and remaining calm and organized in fast-paced environments. Experienced in communicating with diverse customers and families, handling multiple priorities, and following established safety and operational procedures.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Medical Assistant
Ivy Pediatrics
Manalapan, NJ
10.2025 - Current
- Provide professional, compassionate, and patient-focused service while interacting with individuals with different needs, personalities, and levels of comfort.
- Communicate information clearly and respectfully while maintaining professionalism in sensitive and high-pressure situations.
- Remain calm and organized while managing multiple responsibilities in a fast-paced environment.
- Follow established safety, privacy, and operational procedures to support a safe environment for patients, families, and staff.
- Collaborate with healthcare professionals and team members to ensure efficient daily operations.
- Use sound judgment when responding to questions, concerns, and unexpected situations.
- Maintain accurate documentation and demonstrate strong attention to detail.
- Adapt communication style to effectively interact with patients, families, coworkers, and other members of the public.
Front Desk Supervisor
Aqua Tots
Old Bridge, New Jersey
04.2023 - 11.2025
- Supervised a team of approximately 3–4 employees per shift while maintaining efficient front-desk operations and a welcoming customer experience.
- Served as a primary point of contact for families, answering questions, addressing concerns, and resolving issues with patience and professionalism.
- Greeted customers and created a warm, positive first impression while managing a high-volume front desk.
- Handled customer concerns and policy-related situations using active listening, empathy, and sound judgment.
- Communicated policies and procedures clearly to customers while maintaining a positive and service-oriented approach.
- Assisted families with registrations, scheduling, cancellations, make-up policies, and other customer needs.
- Worked effectively in a fast-paced environment while balancing phone calls, in-person customers, administrative responsibilities, and team support.
- Trained and supported team members to maintain consistent customer-service standards.
- Demonstrated dependability, leadership, and the ability to remain composed during challenging customer interactions.
- Maintained a safe and organized environment for children, families, and staff.
- Earned CPR certification through the swim school, strengthening knowledge of emergency preparedness and safety procedures.
Education
Certificate - Medical Assistant
Eastwick College
Nutley, NJ04.2025
Skills
- Customer Service & Guest Relations
- Hospitality
- Conflict Resolution
- Safety & Emergency Awareness
- Verbal Communication
- Active Listening
- Problem Solving
- Team Leadership
- De-escalation
- Multitasking
- Adaptability
- Attention to Detail
- Policy & Procedure Compliance
- Fast-Paced Environments
- Professional Communication
- CPR Certified
Languages
English
Professional
Timeline
Medical Assistant
Ivy Pediatrics
10.2025 - Current
Front Desk Supervisor
Aqua Tots
04.2023 - 11.2025
Certificate - Medical Assistant
Eastwick College