CRYSTAL WATTS
Mount Vernon
Summary
Self- motivated professional with strong leadership skills and entrepreneurial spirit. Looking for a company that offers career growth and quality of life.
Overview
29
29
years of professional experience
Work History
Independent Contractor
Amazon Flex & Shipt | Westchester County, NY
03.2023 - Current
- Deliver packages and customer orders safely and efficiently throughout Westchester County and surrounding communities.
- Plan efficient routes while consistently meeting delivery deadlines.
- Maintain accurate electronic delivery records.
- Handle confidential customer information professionally.
- Provide exceptional customer service while working independently.
- Maintain vehicle readiness and safety.
Senior District Sales Manager
Spirit Halloween
07.2018 - 03.2023
- Managed operations for four stores. Supported achievement of district sales targets. Monitored expenses to meet company shrink goals. Assisted in recruiting, interviewing, and hiring store managers and assistant managers. Trained and developed management staff on guest service standards and POS systems. Oversaw construction and build-out of all stores. Organized merchandise and set each store to align with company standards. Held teams accountable to adhere to company policies and procedures.
Store Manager
Bath & Body Works Inc.
05.2017 - 07.2018
- Directed daily operations to enhance customer service and sales performance.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Analyzed sales data to identify trends, driving promotional strategies and merchandising decisions.
Store Manager
Nine West
11.2013 - 12.2016
- - Drove top line sales to achieve fiscal plan with a 5.4% increase over the store sales plan for 2016.
- - 8 times trend setter for having the highest comp increase MTD in the district.
- - Responsible for the training and development of all company policy and procedures to 2nd line management and associates.
- - Recruit interview and hire as well as host new hire orientations.
- - Effectively schedule to traffic trends in which the store converted up +16.1%.
- - Responsible for execution of exceptional customer engagement by holding high expectations for myself and staff.
- - Manage performance by utilizing reports, coach and council staff for positive results.
- - Decreased shrink by 2.5% by enforcing proper floor coverage and utilizing recovery statements.
- - Managing maintenance and supplies.
- - Merchandising store to planogram, reacting to sell thru by utilizing top ten report, request merchandise needs on a weekly basis.
Store Manager
Aerosoles
10.2005 - 11.2013
- Drive top line sales to achieve financial plans.
- Exceeded budget 3.3% over plan, #1store to have thehighest sellthru % for clearance, and pre-season event.
- Create schedules according to selling expense & productivity.
- Manage selling expense to budget.
- Process payroll accurately and in a timely manner.
- Model the company values; hold all associates accountable to do the same.
- Motivate and lead team to achieve individual, store, and company goals.
- Maintain and teach floor management.
- Recruit, hire, and conduct new hire orientations.
- Develop associates to ensure exceptional customer service through the customer experience.
- Develop associates to ensure bench strength. (Promoted 8 associates to management.)
- Maintained the highest standards in all store operations.
- Made sure all funds and merchandise are handled according to company policy and procedures.
- Placed orders and monitor store inventory levels.
- Merchandise displays and visuals to enhance the brand.
Associate Store Manager
Gap Inc
08.1997 - 10.2005
- Set and prioritize daily store goals with the head of store and lead team to achieve them during manager on duty shifts.
- Ensure store standards and processes are consistently maintained.
- Model effective manager on duty behaviors to maximize staff performance and productivity.
- Ensure adherence to all company policy relating to cash and media control.
- Identify ways to drive sales generation.
- Create weekly staff work schedules.
- Conduct sales associate recruiting and interviewing process.
- Map and execute new merchandise per visual presentation.
- (Recognized for outstanding performance, commitment, and creativity.
- My contribution to merchandising help drive sales.
- Ensure visuals and signage is implemented for specific departments.
- React to sell-thru making appropriate substitutions for out of stock items.
Education
Diploma - General Studies
Frank W Cox High School
06.1999
Skills
- Visual merchandising, Retail, Store Operations, Sales, Loss Prevention, Customer Service, Sales Management, Inventory Management, Fashion, Strategic Planning, Microsoft Word, Outlook, Leadership, Human Resources, Recruit/Hiring, Employee Training, Team Building,
Timeline
Independent Contractor
Amazon Flex & Shipt | Westchester County, NY
03.2023 - Current
Senior District Sales Manager
Spirit Halloween
07.2018 - 03.2023
Store Manager
Bath & Body Works Inc.
05.2017 - 07.2018
Store Manager
Nine West
11.2013 - 12.2016
Store Manager
Aerosoles
10.2005 - 11.2013
Associate Store Manager
Gap Inc
08.1997 - 10.2005
Diploma - General Studies
Frank W Cox High School