Crystal Welch
Hannaford Supermarket
Biddeford,ME
10
years of professional experience
Proven leader in customer service at Hannaford Supermarket, enhancing satisfaction through strategic initiatives and process improvements. Skilled in cash handling and customer engagement, fostering loyalty and seamless team integration. Successfully trained new hires, boosting performance by 20%. Expert in POS system operations, driving results with a positive attitude and focus on customer satisfaction.
Work History
Assistant Customer Service Manager
3 Years 6 Months- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Coordinated training sessions for new team members to ensure service standards.
- Implemented process improvements to streamline customer service operations.
- Monitored daily operations and provided feedback to improve team performance.
- Developed and maintained strong relationships with customers, fostering loyalty.
- Collaborated with management on strategic initiatives to enhance overall customer experience.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Daycare Helper
6 Years 2 Months- Supervised daily activities, ensuring safety and engagement for children in care.
- Assisted in planning and organizing educational activities to promote developmental growth.
- Maintained cleanliness and organization of play areas, fostering a safe environment.
- Collaborated with parents to address concerns and provide updates on child progress.
- Implemented routines that enhanced children's social skills and emotional well-being.
- Ensured child safety by closely monitoring indoor and outdoor play areas at all times.
- Provided one-on-one support for children with special needs, working closely with parents to develop individualized care plans.
- Provided assistance during restroom breaks, diaper changes, and personal hygiene tasks as needed for each child''s wellbeing.
- Aided in naptime preparation to ensure restful sleep for all children in attendance.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
High School Diploma
Skills
Cash handling
Customer engagement
POS system operations
Customer service
New hire training
Timeline
Assistant Customer Service Manager
Hannaford Supermarket
01.2023 - 07.2026Read More
Daycare Helper
Little Angels Daycare
04.2016 - 06.2022Read More
Biddeford High School
High School Diploma
Read More