Crystal Whiteside
Amarillo,TX
Summary
Accomplished Office Manager at Network Finance Inc, adept in strategic planning and organizational skills, significantly enhanced operational efficiency and client satisfaction. Expert in vendor engagement and fostering strong team dynamics, my leadership ensured seamless policy implementation and training, driving performance improvements across departments.
Overview
20
20
years of professional experience
Work History
Office Manager
Network Finance Inc
Amarilo, TX
07.2004 - 09.2024
- Delegated work to staff, setting priorities and goals.
- Assisted in recruiting, onboarding and training new employees.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed effective communication strategies between departments within the organization.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Produced thorough, accurate and timely reports of project activities.
- Cultivated strong customer relationships to boost retention.
- Responded to customer inquiries via phone or email in a professional manner.
- Administered payroll and maintained proper documentation of employee personnel.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Organized company events including holiday parties, team building activities .
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained filing system for records, correspondence and other documents.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided training to new hires on office policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised staff members, organized schedules and delegated tasks.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Education
General Studies
Amarillo College
Amarillo, TXSkills
- Vendor engagement
- Strategic planning
- Organizational skills
- Relationship building
- Policy development
- Team bonding
- Policy implementation
- Training and coaching
- Administrative support
- Customer relations
- Operations management
- Credit and collections
Accomplishments
- Customer Service Rep of the year 2004-2009
- Manager of the year 2019 and 2024
Timeline
Office Manager
Network Finance Inc
07.2004 - 09.2024
General Studies
Amarillo College