Crystal Whybrew
Dobson,NC
Summary
Dynamic and detail-oriented professional with extensive experience at H&R Block, excelling in client relations and appointment scheduling. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in data entry and organization, with a strong commitment to confidentiality and compliance. Recognized for problem-solving and fostering positive client interactions.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Receptionist
H&R Block
Mocksville, NC
01.2018 - 04.2021
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Processed client documents accurately, maintaining confidentiality and compliance with regulations.
- Coordinated communication between clients and tax professionals, enhancing workflow efficiency.
- Utilized scheduling software to optimize appointment bookings, minimizing wait times for clients.
- Assisted in managing office supplies inventory, ensuring availability of essential materials for daily operations.
- Implemented office organization strategies that improved document retrieval speed and accuracy.
Server
Cracker Barrell
Statesville, NC
06.2017 - 11.2017
- Provided exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Collaborated with kitchen staff for efficient order management and timely food delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on menu items, service standards, and operational procedures.
- Recommended menu items based on customer preferences, enhancing dining experience.
- Monitored guest feedback to identify areas for improvement in service quality and efficiency.
Certified Nursing Assistant
Autumn Care of Mocksville
01.2014 - 09.2015
- Assisted patients with daily living activities, ensuring comfort and adherence to care plans.
- Monitored vital signs and reported changes to nursing staff, enhancing patient safety and care quality.
- Documented patient progress in electronic health records, maintaining accurate and up-to-date information.
- Collaborated with interdisciplinary teams to support patient-centered care initiatives and improve outcomes.
- Implemented infection control measures to minimize risks and promote overall health within the facility.
Certified Nursing Assistant
Bermuda Commons Nursing & Rehabilitation Center
Advance, NC
2012 - 2014
- Advocated for patients' needs by communicating effectively with family members and healthcare providers.
- Trained new staff on best practices for patient care and safety protocols, fostering a supportive work environment.
- Participated in continuous education programs to refine skills and stay updated on industry standards and practices.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Davie Place
Mocksville, NC
08.2010 - 2012
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Education
Phlebotomy
Davidson County Community College
Davidson, NC12-2018
Associate of Science - Paralegal Studies
Kaplan University
Davenport, IA06-2016
High School Diploma -
Davidson County Community College
Mocksville, NC05-2010
Certified Nursing Assistant
Davidson County Community College
Mocksville, NC01-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Multi-line telephone operation
- Information protection
- Document control
- Front desk operations
- Phone etiquette
- Positive and professional
- Multitasking and prioritization
- Word processing
- Basic math
- Multi-line phone systems
- Documentation
- Computer proficiency
- Courteous and professional
- Team collaboration
- Payment processing
- Reception desk management
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Relationship building
Certification
ASCP Phlebotomy Certification
Timeline
Receptionist
H&R Block
01.2018 - 04.2021
Server
Cracker Barrell
06.2017 - 11.2017
Certified Nursing Assistant
Autumn Care of Mocksville
01.2014 - 09.2015
Certified Nursing Assistant
Davie Place
08.2010 - 2012
Certified Nursing Assistant
Bermuda Commons Nursing & Rehabilitation Center
2012 - 2014
Phlebotomy
Davidson County Community College
Associate of Science - Paralegal Studies
Kaplan University
High School Diploma -
Davidson County Community College
Certified Nursing Assistant
Davidson County Community College