Crystal Wilds

Office Manager

• Developed and implemented office policies and procedures.
• Responded to and resolved customer inquiries/complaints requiring management-level escalation via phone or email in a timely manner while maintaining positive relationships with clients.
• Recruited, hired and trained new employees. Handled all new hire forms.
• Processed payroll accurately ensuring all employees were paid on time.
• Performed all bookkeeping duties such as reconciling bank statements and creating journal entries.
• Coded and entered daily invoices and payments with in-house accounting software.
• Prepared and filed all quarterly and yearly tax returns.

Plumbing Supervisor

• Reviewed blueprints to prepare proposals for contractors/customers.
• Negotiated contracts with vendors for purchase of materials.
• Responded promptly to customer inquiries regarding service requests. Answered phones 24/7.
• Diagnosed probable problems for various plumbing issues for customers via phone. Provided estimated costs for repair jobs.
• Inspected and tested completed jobs to isolate and identify faults.
• Gather all required documents to apply for permits. Apply for permits.
• Met with contracted homeowners and presented choices of plumbing fixtures. Guided through choices.