Crystal Williams
Keavy,KY
Summary
Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a front office environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Grace Health
11.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Taught patients about medications, procedures, and care plan instructions.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Schedule appointments and contact patients as needed to reschedule appointments.
- Maintain autoclaves by performing daily, weekly, and monthly maintenance, contacting support as needed, and performing sterilization monitoring. Developed maintenance logs.
Medical Assistant (Externship)
Health Express Urgent Care
09.2019 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Data Entry Clerk
Exela Technologies, Source HOV
09.2017 - 11.2019
- Completed data entry tasks for Medicaid and Medicare claims with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
Education
No Degree - Elementary Education
Somerset Community College
London, KYCertified Medical Administrative Assistant - Administrative Assisting
Grace Health University
Corbin, KY04.2024
Certified Clinical Medical Assistant - Medical Assisting
Choice MD Medical And Dental
London, KY10.2019
Skills
- HIPAA Compliance
- Immunization Administration
- Vital Sign Monitoring
- CPR
- Instrument Sterilization
- ECG Tracing
- Autoclaving and Maintenance
- Excel Spreadsheet Proficient
- Excellent Customer Service
- Excellent Oral and Written Communication
- Excellent Telephone Etiquette
- Appointment Scheduling
- Problem Solving
- Conflict Resolution
Certification
- CCMA - Certified Clinical Medical Assistant
- CMAA - Certified Medical Administrative Assistant
- CPR Certified
Timeline
Certified Clinical Medical Assistant
Grace Health
11.2019 - Current
Medical Assistant (Externship)
Health Express Urgent Care
09.2019 - 11.2019
Data Entry Clerk
Exela Technologies, Source HOV
09.2017 - 11.2019
No Degree - Elementary Education
Somerset Community College
Certified Medical Administrative Assistant - Administrative Assisting
Grace Health University
Certified Clinical Medical Assistant - Medical Assisting
Choice MD Medical And Dental
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