Crystal Wilson
Lumberton,NJ
Summary
Dynamic Member of Customer Service Specialist. Excelling in account management and issue resolution. Adept at leveraging financial product knowledge to enhance customer satisfaction and foster strong relationships. Recognized for promoting effective communication and delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Member Service Specialist
First Harvest Credit Union
Deptford , NJ
10.2021 - 01.2025
- Educated members on credit union products and services.
- Assisted members with account inquiries and transaction processing.
- Resolved member issues through effective communication and problem-solving.
CSA- Call Center Representative
Freedom Mortgage Corporation
Trenton, New Jersey
09.2018 - 02.2021
- Coordinated communication between clients and loan officers for effective processing.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Received payments by cash, check, credit cards, vouchers, or automatic debits.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Financial Call Center Representive
Cirkal Finacial Services
Richmond, VA
10.2015 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Lead Lifeguard
Co Co Keys Water Resort
Mt.Laurel, NJ
04.2012 - 09.2015
- Supervised lifeguards and ensured adherence to safety protocols.
- Conducted regular pool safety checks and maintained vigilant surveillance.
- Trained new lifeguards on emergency procedures and rescue techniques.
- Responded to emergencies promptly and performed first aid when necessary.
- Monitored water quality and reported any maintenance issues promptly.
- Participated in team meetings and provided feedback on improvements needed for operations.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-2011
Some College (No Degree) - Health Sciences
Rowan College At Burlington County
Mt.Laurel, NJSkills
- Account management
- Transaction processing
- Customer service software
- Financial product knowledge
- Issue resolution
- Customer relationship management
Accomplishments
- 2024 Dean's List ( Rowan College at Burlington County )
References
References available upon request.
Timeline
Member Service Specialist
First Harvest Credit Union
10.2021 - 01.2025
CSA- Call Center Representative
Freedom Mortgage Corporation
09.2018 - 02.2021
Financial Call Center Representive
Cirkal Finacial Services
10.2015 - 01.2018
Lead Lifeguard
Co Co Keys Water Resort
04.2012 - 09.2015
High School Diploma -
Willingboro High School
Some College (No Degree) - Health Sciences
Rowan College At Burlington County
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