CRYSTAL WOODEN
Summary
Dynamic care coordinator with extensive experience at Centene, specializing in patient assessment and care management. Expertise in client advocacy and healthcare collaboration, resulting in the development of tailored care plans that enhanced service access. Achieved 95% compliance with quality standards while empowering members to effectively navigate healthcare systems.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Centene
Remote
11.2021 - Current
- Conduct comprehensive needs assessments for Medicaid members, developing tailored care plans that address medical and socioeconomic factors.
- Collaborate with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Provide case management/care coordination support for 100 members, coordinating care in homes and facilities to meet individual needs.
- Manage referrals and authorizations for services and treatments, ensuring timely access to necessary care.
- Maintain 95% compliance monthly to ensure quality care standards.
- Educate patients on resources and care options to enhance understanding and decision-making.
- Document patient interactions and maintain accurate records in the system.
YouthBuild Case Manager
Lakeland Housing Authority
04.2021 - 11.2021
- Guided youth in obtaining GED certifications, ensuring compliance with Department of Labor regulations to support educational advancement.
- Conducted program orientation and needs assessments to develop personalized service plans addressing individual barriers.
- Facilitated job searches and referrals, leading workshops to empower youth in overcoming employment barriers.
- Implemented follow-up services for graduates, securing successful employment and postsecondary placements with a 90% success rate
- Collaborated with HR on onboarding processes, managing documentation, and delivering personalized support.
- Managed case documentation and maintained accurate client records.
Customer Service Rep
Kforce
Remote
02.2021 - 04.2021
- Documented and resolved customer issues using advanced tracking systems, ensuring detailed records for future reference and process improvement.
- Streamlined response protocols for common inquiries, significantly reducing average call handling time and increasing overall customer satisfaction.
- Provided knowledgeable responses to telephone inquiries regarding account, tax-filing, and Covid-19 stimulus questions (eligibility and payment information).
- Managed high-volume calls effectively, fostering a positive experience for customers.
- Resolved escalated complaints with professionalism and empathy, ensuring customer concerns were addressed satisfactorily.
- Analyzed customer inquiries to identify recurring issues, enhancing IRS service efficiency and contributing to improved taxpayer satisfaction.
Group Home Supervisor
Embracing Independence
11.2020 - 02.2021
- Provided crisis support and training in independent living skills to foster youth, promoting self-sufficiency and conflict resolution.
- Coordinated with case managers, therapists, and program directors to enhance treatment outcomes.
- Managed house operations, overseeing budgeting, scheduling, and safety and medication logs to ensure regulatory compliance.
Case Manager
Center for Independent Living
07.2019 - 09.2020
- Conducted comprehensive needs assessments and developed targeted intervention strategies to improve client outcomes.
- Advocated for clients in securing essential benefits by navigating complex systems for Social Security, Medicaid, and other state/federal aid.
- Facilitated client career readiness and employment placement, achieving 90% success rate.
Transition Specialist
ServiceSource
10.2018 - 06.2019
- Facilitated training sessions on employment readiness and life skills to prepare clients for successful integration into the workforce.
- Developed tailored independent living plans, utilizing community resources to enhance client self-sufficiency and overall quality of life.
- Maintained accurate caseload documentation to ensure compliance with quality standards and support effective case management.
Lead Career Counselor
CareerSource Tampa Bay
03.2018 - 09.2018
- Empowered clients with personalized job search assistance, resume crafting, and career readiness training, improving employment prospects.
- Established strategic partnerships with youth and businesses through targeted outreach, enhancing program visibility and community engagement.
- Assessed eligibility and processed intakes for WIOA programs, ensuring accurate documentation for Department of Labor reporting.
- Managed a diverse caseload to achieve high performance and compliance outcomes aligned with program objectives.
Career Development Specialist
CareerSource Polk
03.2016 - 03.2018
- Led career counseling team of 6 staff
- Monitored client performance during internships or other post-employment experiences to ensure successful outcomes with a 90% placement rate
- Managed a caseload of 60 clients
- Developed tailored resume templates and cover letters addressing diverse client needs.
- Collaborated with team to enhance career and placement opportunities for students.
- Collaborated with community organizations to enhance workforce development initiatives.
Education
Bachelor of Arts - Organizational Management
Warner University
Skills
- Care coordination
- Care management
- Patient assessment
- Needs assessment
- Healthcare collaboration
- HIPAA compliance
- Documentation management
- Client advocacy
- Medicaid compliance
Timeline
Care Coordinator
Centene
11.2021 - Current
YouthBuild Case Manager
Lakeland Housing Authority
04.2021 - 11.2021
Customer Service Rep
Kforce
02.2021 - 04.2021
Group Home Supervisor
Embracing Independence
11.2020 - 02.2021
Case Manager
Center for Independent Living
07.2019 - 09.2020
Transition Specialist
ServiceSource
10.2018 - 06.2019
Lead Career Counselor
CareerSource Tampa Bay
03.2018 - 09.2018
Career Development Specialist
CareerSource Polk
03.2016 - 03.2018
Bachelor of Arts - Organizational Management
Warner University