Crystal Yonally

Universal Rehabilitation Services

Houston, TX

09.2024 - Current

Scheduled evaluations and procedures for patients.
Received and routed care team messages and documents to appropriate staff.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Compiled and maintained medical charts and reports in complex digital databases.
Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Coordinated patient referrals to specialists and other healthcare services.
Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Maintained accurate records of all patient care activities using electronic health record systems.